Job Description
Job Description
Responsibilities
Under the supervision of the Director, Enterprise Applications, the IT Applications Specialist III – HRIS provides support of business-critical human resource applications, software, and architecture in the development, UAT and productions environments, and manage project activities for InnovAge and its affiliates.
Essential Functions and Work Responsibilities
Functional Category: Application and business user support, process improvement work, lead role activities, documentation, policy/procedure compliance, some project management activities
Estimated Percent of time Spent – 100%
General Requirements for Application Support Position
- Installs applications in the development and system test environments for Development and UAT testing.
- Performs system administration by writing utilities and monitoring information technology services.
- Provides technical support and maintenance of installed applications software. Tier II and Enterprise level
- Assists with implementation, configuration and testing of new product versions with end users.
- Interacts with end users and software vendors in order to troubleshoot installation and implementation issues.
- Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostic of products.
- Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services.
- Conducts orientation to new users regarding applications of software.
- Functions as a key point of user contact and customer service for business systems and is accountable for user satisfaction.
- Assists in the execution of large and small IT projects.
- Actively supports applications system and collaborates with Service Desk team to resolve problems and incidents.
- Acts in a Lead role for the Application support team. Help team tactically execute day-to-day responsibilities and assists where needed.
- Supports mobile devices.
Travel Requirements
Travel
- Less than 5%
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED
Education
- Bachelor’s degree in Computer Science, Information Systems Management, Accounting/Finance, Engineering or a related field from an accredited college/university
Work Experience and Qualifications
- Minimum of 8 years of experience providing applications support, systems integration and system administration
- Experience in supporting business related systems.
- Experience with and understanding relational databases, Active Directory and Microsoft Office Suite.
- Understanding of Human Resources principles depending on role.
- Understanding of IT General Controls and how to operate within said controls
- Experience with Tier II and Enterprise level systems
- Ability to analyze situations/problems and determine a plan on how to address without a playbook using strong critical thinking skills
- Strong understanding of business/operational transactions and process flow as it relates to various types of Business Systems and related transactions.
- Install and configure application components. Tier II and Enterprise level systems.
- Troubleshoot and resolve day to day user issues including suspended transactions, End user issues, system performance, etc.
- Critical thinking skills are a requirement as this position will also fulfill lead related duties and assist the team with execution of responsibilities.
- Current knowledge in light programming/scripting (Powershell, VB, TSQL, etc)
- Experienced in identifying problems, gathering data, assembling requirements, and recommending solutions.
- Skilled at prioritizing and being able to work under the pressure of multiple demands while meeting/exceeding deadlines
- Experience with supporting databases, specifically SQL Server, SSRS, and SSIS.
- Experience working in a team-oriented and collaborative environment.
Other Knowledge Skills and Abilities Required
- Organizational and conflict resolution skills
- Exceptional Written and verbal communication skills
- Strong critical/analytical thinking skills.
- Strong business acumen and customer service attitude
- Excellent managerial and supervisory skills
- Ability to consistently deliver on deadlines, on time and within budget
- Excellent analytical and problem-solving skills
- Financial skills and ability to analyze financial data
- High tolerance of ambiguity
- Mindset of “value creation” (as opposed to task completion)