Hotel Front Desk Attendant

Job Description

Job Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Compensation:

$16 hourly

Responsibilities:

• Operate hotel switchboard, take calls and provide information and transfer calls
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Welcome guests warmly, determine their needs, and manage the registration process.
• Take reservations over the telephone, through emails and in person, including groups
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Qualifications:

• Experience in hospitality or customer service is preferred but not required.
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.

About Company

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!