Parts Customer Service (Myerstown)

Job Description

Job DescriptionSalary: $20.00 - $25.00 per hour DOE

Definition of a Hero in this position

• Core Values Champion:Lives with integrity, driven by service, and focused on people, reflecting the core values of our company; Integrity Centered, Service Driven, People Focused.
• Reliable and Punctual:Always on time and ready to contribute, demonstrating commitment through consistent arrival at work.
• Customer Advocate:Listens attentively to customers. Acts as a problem solver, analyzing customer and team needs and challenges to provide effective, innovative, and tailored solutions.
• Respect and Teamwork: Treats all team members, leaders, and customers with respect, adheres to rules, and promotes collaboration.
• Humility and Positive Communication: Teachable, values others ideas, avoids gossip, and always communicates respectfully.
• Professionalism and Skill:Executes duties with competence, focus, and dedication to continuous growth and improvement.
• Organization and Attention to Detail:Maintains an orderly workspace, follows consistent processes, and documents information clearly and thoroughly.
• Productivity and Initiative:Works efficiently, avoids wasting time, proactively seeks additional tasks, addresses issues, and plans for improvement.

Responsibilities

• Begin each workday on time with a positive attitude, ready to provide excellent service and effective solutions.
• Consistently provide a high-quality experience to every customer.
• Coordinate inter-store parts transfers to ensure smooth operations and maintain inventory accuracy.
• Assist customers and internal departments with parts inquiries and ensure quick, accurate responses.
• Provide recommendations and solutions to customers regarding parts selection, substitutions, or special orders.
• Achieve sales targets by promoting parts and related products to service customers.

Qualifications

• Physical Requirements:Able to lift, carry, push, or pull up to 50 pounds and perform tasks like bending, climbing, squatting, and kneeling.
• Mathematical Skills:Able to perform math calculations necessary for parts inventory management and parts pricing, understanding the difference between margin and markup.
• Computer Skills:Proficient in using dealer management software, entering sales orders, using parts lookup software and online tools.
• Tools:Skilled in operating hand and power tools commonly used to repair starter recoils, install chainsaw chains, install string trimmer heads, etc.
• Mechanical Skills:Possess a working knowledge of engine and hydraulic theory.
• Attention to Detail:Accurate in gathering information, documenting issues, verifying unit details, and following processes consistently.
• Time Management and Efficiency:Capable of managing multiple tasks simultaneously, prioritizing based on urgency, and ensuring timely completion.
• Collaboration and Teamwork:Works effectively with leaders and team members across departments to ensure a seamless and efficient customer service experience.
• Communication Skills:Communicates clearly with colleagues and customers, both in person and over the phone, while adapting style to the situation.
• Willingness to Work Overtime:Open to working overtime as needed to meet customer demands.

Benefits:

• Eight Paid Holidays per year.
• Paid vacation policy.
• Health, vision, and dental insurance with employee contribution.
• Company contribution toward supplemental insurances
• Retirement Savings Plan - Safe Harbor 401k with company match.
• Paid phone plan.

Ebling's offers strong wages and full benefits, and we seek to promote a healthy company culture that is cheerful, safe, up-building, and honest. We are looking for applicants that are committed to these same values.