Job Description
Job Description
Employment Status:
Full-Time
Schedule:
Total number of scheduled hours varies based on need. Employee’s schedule will be a combination of weekdays, Saturdays and Sundays between the hours of 10am and 5pm.
Primary Functions:
Greets and orients visitors at the coat check in the Mansion Acts as rover or sits a static post inside the Mansion. May answer general questions about the Hillwood/exhibit for visitors. Augments Hillwood Security by observing and reporting any suspicious activity, injury/illness, or unusual/unsafe conditions. Assures a positive, enjoyable visitor experience. May assist with special event crowd and or vehicle management.
Key Job Elements:
If assigned to Mansion Coat Check:
Welcomes and greets visitors and checks coats/bags Provides information and directions to visitors Reports suspicious activity to Security Relays any emergency information to Security for their response Answers Hillwood-related and general questions Assists Security with emergency evacuation of visitors
If assigned as Mansion Rover or Stationary Gallery Monitor:
Circulates throughout assigned area and/or sits a fixed post to observe visitor activity. Provides information and directions to visitors. Reports suspicious activity to Security Relays any emergency information to Security for their response. Answers Hillwood-related and general questions. Assists Security with emergency evacuation of visitors.
If assigned to Special Events or Parking:
Assist Security with vehicle management Assist Security with crowd management and wayfinding
We Offer:
- A fabulous work culture that inspires your best work
- Flexibility with a hybrid work environment
- Support for career development with internal and external opportunities to learn and grow
- Comprehensive health coverage with HSA contributions up to $3,000 annually
- Retirement Savings Plan with up to 5% employer match
- Life and disability insurance at no cost to you
- Metro commuter benefits of up to $100 per month
- Best in class paid time off—3 weeks vacation, 80 hours sick leave, and 11 paid holidays
- Mental wellness support
- Discounts in the shop and Hillwood café
- Free admission to the museum
- Casual Monday
- Free on-site parking
Organizational Relationships:
Reports to their assigned supervisor or project leader. Collaborates with the Security Services. Interacts with staff, volunteers and visitors of all ages.
Knowledge:
Interested in learning about decorative arts, the Museum’s collection and founder. Experience in customer service.
Skills/Abilities:
- An ability to remain calm under various stressors (illness/injury, emergency evacuation, suspected or overt criminal behavior).
- Strong observation skills.
- A warm, empathetic, and enthusiastic communicator.
- Flexibility, patience, and a positive outlook.
- Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people.
- Timely and responsive in correspondence via email and phone.
- Basic comfort level with and regular use of email and computers.
- Demonstrates a commitment to the spirit of Hillwood’s mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors.
- Use of a radio for communications.
Work Environment:
- The work environment characteristics described here are representative of those a museum security assistant encounters while performing the essential functions of the role.
- Museum Assistants are regularly required to:
- Communicate professionally in person, over the telephone, through email and other electronic means.
- Stand and or walk for extended periods of time.
- Ascend/descend stairs, move about their assigned area.
- Visually or otherwise identify, observe and assess.
- Occasionally required to lift, drag and/or move up to 15 pounds unassisted.
Notice: The preceding description has been designed to indicate the general nature and essential duties and responsibilities of work performed by a Museum Assistant. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of staff to do this role.