Job Description
Job Description
PROJECT MANAGEMENT FUNCTIONS
- Manage day-to-day execution of customer deployments and infrastructure projects
- Coordinate scheduling, logistics, staffing, materials, and field execution activities
- Manage ticket lifecycle activities from intake through closure, including scheduling, dispatch coordination, escalation management, status tracking, and customer updates
- Coordinate internal resources, subcontractors, vendors, and day labor personnel to support project execution requirements
- Oversee vendor performance, workforce accountability, labor quality, and onsite execution standards
- Drive milestone tracking, reporting, customer deliverables, and operational status reviews
- Support budget tracking, labor forecasting, and project planning activities
- Facilitate kickoff calls, customer meetings, operational reviews, and execution planning sessions
- Maintain accountability across vendors, subcontractors, internal teams, and customer stakeholders
- Assist with issue escalation management, risk mitigation, and recovery planning
- Ensure project documentation, testing records, and closeout packages are completed accurately and on time
- Support customer communication throughout all phases of deployment and project execution
- Serve as a customer escalation and complaint resolution resource to help drive issue ownership and corrective actions
TECHNICAL PROGRAM MANAGEMENT FUNCTIONS
- Support budget tracking, labor forecasting, and project planning activities
- Support deployment strategy across hyperscale, colocation, edge, telecom, and critical infrastructure environments
- Coordinate cross-functional execution between engineering, operations, field services, quality teams, and customer stakeholders
- Assist in development and standardization of SOPs, EDPs, MOPs, workflow procedures, and quality processes
- Develop detailed Engineering Deployment Plans (EDPs) and technical execution documentation aligned to customer standards and deployment requirements
- Create and manage Levels of Effort (LOE) for labor forecasting, project planning, resource allocation, and deployment strategy
- Review and validate cable pathway designs, routing strategies, rack elevations, pathway utilization, and deployment readiness
- Perform cable pathing markups and construction drawing reviews to ensure execution accuracy and operational efficiency
- Validate completed work against customer standards, scope requirements, quality benchmarks, and acceptance criteria
- Review OTDR, OLTS, and infrastructure testing results to support troubleshooting, quality validation, and customer acceptance requirements
- Support quality assurance inspections, turnover audits, and final acceptance reviews
- Participate in technical discussions involving:
- Structured cabling systems
- Fiber testing and certification
- Rack & stack deployments
- AC/DC power infrastructure
- Network infrastructure validation
- Data center readiness and commissioning
- Edge and POP infrastructure deployments
- Support customer-facing technical discussions and solution alignment activities
- Assist with identifying operational gaps and recommending scalable process improvements
- Help drive deployment consistency, quality assurance, and execution standards across programs
OPERATIONAL TRACKING & WORKFLOW MANAGEMENT
- Prepare, maintain, and continuously update customer-facing and internal project trackers
- Develop workflow management processes to improve operational visibility, accountability, and execution consistency
- Build and manage deployment dashboards, milestone trackers, labor tracking reports, and status reporting documentation
- Coordinate workflow progression across engineering, procurement, operations, field execution, testing, and project closeout phases
- Ensure all project tracking systems accurately reflect current project health, risks, blockers, schedule impacts, and completion status
- Support creation and management of:
- Deployment trackers
- Cable tracking matrices
- Testing result logs
- Punch list tracking
- Resource allocation trackers
- Customer reporting dashboards
- Risk and escalation trackers
- Drive operational discipline through standardized workflow processes and reporting structures
- Assist leadership with forecasting, capacity planning, and execution visibility through accurate reporting and workflow management
- Ensure documentation packages, testing records, pathway validations, and turnover deliverables are properly organized and archived
SKILLS AND ABILITIES
- Takes ownership and drives accountability
- Communicate effectively with both field technicians and executive stakeholders
- Operates calmly in high-pressure or rapidly changing environments
- Leads by example and supports team development
- Maintains a strong customer-first and solutions-focused mindset
- Balances technical understanding with business priorities
- Helps build operational structure within a growing organization
- Demonstrates strong attention to detail and validation of execution quality
- Professionally manages customer escalations and difficult conversations
- Supports continuous improvement and operational scalability
- Can operate independently while coordinating across multiple teams and stakeholders
PREFERED QUALIFICATIONS
- Hyperscale Data Centers
- Colocation Facilities
- Edge / POP Deployments
- Long Haul / Middle Mile Infrastructure
- ISP / OSP Fiber Environments
- Wireless Infrastructure
- Critical Power Environments
PREFERRED TECHNICAL EXPOSURE INCLUDES
- Fiber optic testing (OLTS / OTDR)
- Structured cabling systems
- Rack and stack deployments
- Cable pathway design and infrastructure routing
- Data center commissioning activities
- DC power systems, grounding, and bonding
- Network infrastructure deployments
- Vendor and subcontractor coordination
- Technical documentation and construction drawing review
- Service delivery and ticket management systems
- Workflow management and deployment reporting
REQUIRED QUALIFICATIONS
- 3–7+ years of experience in infrastructure, telecom, or data center environments
- Experience managing projects, deployments, or technical programs
- Strong communication, organizational, and coordination skills
- Ability to manage multiple priorities simultaneously
- Experience reviewing technical documentation, deployment drawings, or pathway layouts
- Ability to build or interpret Levels of Effort (LOEs) and execution plans
- Experience coordinating vendors, subcontractors, or field labor resources
- Familiarity with service ticket lifecycle management and customer escalation handling
- Experience preparing operational trackers, workflow reports, or deployment documentation
- Strong sense of ownership, urgency, and accountability
- Willingness to travel as needed