Job Description
Job Description
Technical Requirements
- Operating Systems: Proficiency in Windows 10/11 and macOS environments.
- Software Suites: Strong troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and cloud-based apps.
- Networking Basics: A solid understanding of TCP/IP, DNS, VPN clients, and home Wi-Fi configurations.
- Identity Management: Basic experience with Active Directory or Azure AD (password resets, unlocking accounts, group memberships).
- Hardware Savvy: Ability to walk a user through cabling, docking stations, and peripheral setups over the phone.