Information Technology Administrator

Job Description

Job Description

PRIMARY FUNCTION: Ensure all Computer/Telephone software and hardware is functioning properly at both locations. Install all computer/telephone and equipment updates. Trouble shot all computer/telephone problems immediately. Extensive computer knowledge. Detail oriented with good confidentiality, organizational and communications skills.

ESSENTIAL JOB FUNCTION/DUTIES:

• Install all computer and telephone equipment and updates.
• Ensure all computer software and hardware is functioning properly.
• System Administrator – for local CRM
• Telephone Administrator – ensure all phones are functioning properly.
• Integrate new technologies into the environment.
• Maintain backups of the computer system information.
• Source, purchase, and maintain all computer, copiers and phone equipment
• Constantly monitor and revise employee access to programs due to job changes
• Install and configure new hardware and software.
• Add, remove or update user account information, resetting passwords, etc.
• Document the configuration of the network.
• Troubleshoot and correct any problems with the computer system and the telephone.
• Preventive maintenance on all computers and other equipment.
• Work with outside service providers when troubles occur and ensure quick resolutions.
• Monitor computer and telephone bills for errors and cost savings.
• Establish computer training for all new employees.
• Ensure that the computer system is safe from outside intruders.
• Ensure all anti-virus programs are installed and functioning properly on all PC.
• Review monthly all computer/internet/telephone invoices and reconcile with the equipment and software we currently are using.
• Do periodical physical inventory of all computer equipment.
• Construct a computer manual with all computer equipment, passwords, equipment location, IP addresses, computer and other equipment modems lines, etc.
• Constantly monitor employee’s internet access and report any abuse to the proper manager.
• Implement and maintain the Do Not Call list.
• Maintain compliance with all federal state and local laws and regulations.
• Prepare and build reports requested by management.

MINIMUM WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS:

• 1-2 years of IT experience is required
• Must be proficient with Microsoft Office, Excel and ADP software.
• Must work well with others and be able to multi-task and prioritize work

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Extended periods of sitting
• Must be able to lift up to 40 pounds at times.