Job Description
Job Description
We are looking for a dedicated Help Desk Analyst I to provide exceptional technical support in a dynamic environment. This long-term contract position is based in San Jose, California, and involves assisting users with Tier 1 and Tier 2 desktop support while maintaining a focus on excellent customer service. If you have a passion for solving technical issues and a strong ability to communicate with non-technical users, we encourage you to apply.
Responsibilities:
• Deliver Tier 1 and Tier 2 desktop support to end-users, addressing both software and hardware issues.
• Troubleshoot and resolve problems with devices such as monitors, docking stations, and other peripherals.
• Provide support for Active Directory, Windows 10, and other Windows-based systems.
• Manage and resolve service desk tickets in a timely and efficient manner.
• Offer technical assistance for platforms such as Okta, Zoom, and Slack.
• Document troubleshooting steps and solutions to contribute to the internal knowledge base.
• Travel to various sites as needed to provide on-site technical support.
• Communicate complex technical concepts clearly to non-technical users.
• Ensure a high level of customer satisfaction by delivering prompt and courteous service.
• Minimum of 2 years of experience in a help desk or desktop support role.
• Proficiency in Active Directory and Microsoft Windows 10.
• Strong troubleshooting skills for both hardware and software issues.
• Familiarity with service desk ticketing systems.
• Hands-on experience with tools such as Okta, Zoom, and Slack.
• Excellent customer service and communication skills.
• Ability to document solutions effectively for knowledge-sharing purposes.
• Willingness to travel to different sites as required.