Job Description
Job Description
We are seeking a Client Service Representative (CSR) to join our fast-paced veterinary team here at River Run Animal Hospital. We are a multi doctor veterinary clinic with a wide range of services and work with high volumes in a general practice and urgent care model. The ideal candidate will be professional, organized, and thrive in a high-volume, client-focused environment. We are looking for people that can handle the responsibility of communicating well with clients, techs, doctors and other staff members. We are looking for a reliable team member with a great personality to help be the face of our clinic. Love for all animals and a passion for growing the bond between families and their fur-babies is also a must!
Responsibilities include:
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Managing a high call volume with courtesy, professionalism, and efficiency
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Serving as the first point of contact for clients, ensuring a positive and professional experience both in person and over the phone
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Scheduling appointments, processing payments, and accurately entering data into practice management software
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Supporting doctors and staff by relaying messages clearly, accurately, and in a timely manner
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Maintaining professionalism and composure while addressing high client and doctor expectations
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Performing heavy computer-based tasks with attention to detail and accuracy
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Multitasking effectively in a busy environment while prioritizing tasks
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Demonstrating excellent written, verbal, and interpersonal communication skills
Qualifications:
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Strong computer skills and ability to learn new software quickly
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Professional phone etiquette and communication skills
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Ability to read, write, and speak clearly and professionally
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Proven ability to remain calm under pressure and adapt to changing priorities
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Team-oriented with a strong work ethic
A typical work week usually consist of four 10-hour shifts Monday through Friday combined with rotating weekends, Saturday and Sundays are 8-hour shifts. Veterinary experience preferred (at least 1-2 years in a similar position), but willing to consider training the right candidate who has extensive customer service experience.
Our schedule hours are Monday-Friday from 7am-8:00pm and 7:00am-5:00pm Saturday and Sunday. You must be able to work weekends and shifts between 7am-8pm for appropriate coverage.
Please apply directly on here with your resume attached!