Job Description
Job Description
Position Title: Apple Professional Services Engineer – Part time role
Location: (On-site with Hybrid in (Presidio of Monterey, CA)
Role: Part Time
Duration: Long Term Contract
Job Summary:
The Apple Professional Services Engineer (APSE) is a subject matter expert (SME) responsible for delivering deployment optimization and technical consulting for Apple devices and infrastructure at DLIFLC. The APSE will evaluate existing configurations, improve deployment workflows, and provide best-practice knowledge transfer for macOS, iOS, and iPadOS platforms.
Job Responsibilities:
- Assess DLIFLC’s current Apple macOS, iOS, and iPadOS builds and configurations.
- Recommend and implement updated deployment workflows for Apple devices.
- Conduct up to three (3) onsite visits and remote support as needed (total of up to 114 work hours).
- Deliver informal knowledge transfer to DLIFLC technical staff on Apple best practices.
- Provide support through scheduled remote sessions (minimum four 6-hour sessions via telephone/WebEx).
- Offer real-time troubleshooting and advisory support using secure remote access tools.
- Collaborate with the DLIFLC Information Technology staff to ensure integration and compliance with institutional policies.
- Provide timely deliverables and adhere to pre-approved work plans.
Qualifications:
- Apple Certification or equivalent professional experience with macOS, iOS, and iPadOS environments.
- Demonstrated expertise in enterprise Apple device management and deployment strategies.
- Minimum of 5+ years of relevant IT support experience, or 7+ years with AA/AS degree.
- Familiarity with military or government IT environments is preferred.
- Must be a U.S. Citizen.
- Must complete the following within 30 days of contract start:
- Anti-Terrorism (AT) Level I Training
- Operations Security (OPSEC) Training
- iWATCH Training
- DoD Information Assurance (IA) Cyber Awareness Training
Key Skills:
- Mobile device management (MDM) expertise (e.g., Jamf, Apple School/Business Manager)
- Workflow automation and deployment scripting
- Client/user engagement and knowledge transfer
- Remote and onsite technical consulting