Application & Deskside Support Analyst (Healthcare IT)
Job Description
Job DescriptionCOMPANY OVERVIEW Love.Life (L.L) is an integrated health and wellness experience that makes lasting health and vitality attainable. The company unites the power of holistic medical care, nourishing food, cutting-edge fitness, and precision wellness therapies under one roof to promote healing, optimization, vitality, and community. L.L’s evidenced-based care model blends primary care, functional, integrative and lifestyle medicine for a holistic health experience that is highly personalized and evaluates all dimensions of your well-being: the mind, body, and spirit.Our multidisciplinary care team and board-certified clinicians focus on preventing and reversing disease progression and proactively optimizing health by treating the root cause of disease. We evaluate every dimension of health through comprehensive testing and assessments to create highly personalized care plans that incorporate nutrition and lifestyle changes that optimize well-being. The company’s goal is to help people live long, healthy and vibrant lives, improving both lifespan and healthspan.
SUMMARY
We’re looking for a medical, tech-savvy, people-oriented Support Analyst to join our fast-paced, mission-driven team at the intersection of wellness, medicine, and technology. In this role, you’ll serve as the go-to expert helping our clinical and operations teams get the most out of our in-house healthcare platform — a system that integrates EMR, scheduling, CRM, and internal workflows — along with select third-party tools such as Athena and RingCentral.
This role is approximately 80% application support and systems troubleshooting for both third-party healthcare tools (like Athena) and our proprietary platform (combining EMR, scheduling, CRM, and internal workflows) and 20% deskside support (hardware, network, devices) with support from 3rd party vendors. You’ll troubleshoot issues, guide teammates through best practices, and help drive confident, effective platform use across the club.
The ideal candidate has prior experience in a medical, wellness, or concierge care setting, understands the flow of patient and provider operations, and is either experienced in or eager to grow into application and systems support. Strong customer service and communication skills are essential, along with a curious, problem-solving mindset.
RESPONSIBILITIES
Application Support (Primary Focus)
- Serve as the internal help desk for our proprietary healthcare platform and third-party tools (e.g., Athena)
- Know systems and workflows in order to effectively troubleshoot user-level issues (logins, data entry, workflows, permissions) and escalate technical bugs or feature requests to the appropriate engineering or vendor team
- Assist with app configuration, user account setup, and basic permission management
- Train staff (clinicians, coaches, ops, front desk) on app features and updates; create guides or quick references when needed
- Manage and document support tickets, track recurring themes, and help identify opportunities for workflow or UX improvement.
- Participate and coordinate local QA/testing or user feedback loops during product updates or feature releases
Deskside / Hardware Support (Approx. 20%)
- Provide onsite hardware support for Windows laptops, iPads, Apple TVs, MacBooks, and Dell devices
- Troubleshoot connectivity, printing, and device configuration issues
- Support AV systems, cameras, RingCentral VOIP phones, and Meraki switches/APs as needed
- Collaborate with remote IT team or vendors to resolve infrastructure issues
- Maintain a clean and functional tech environment for clinical and administrative teams
- Provide direct deskside support to a diverse group of end-users including doctors, nurses, restaurant staff, personal trainers, therapists, sales, and operational staff.
- Provide technical support and maintenance for AV systems, Verkada security cameras, Chief access control systems, and CCTV setups.
- Support POS hardware systems and manage Digital Signage system configurations and issues.
SKILLS & EXPERIENCE
- 3+ years of deskside and application support experience (hardware + software)
- Experience working in a healthcare, wellness clinic, or concierge medicine environment
- Familiarity with EMR, scheduling, ticketing systems, and CRM tools
- Comfort working with both Apple and Windows devices
- Understanding of HIPAA compliance requirements and secure handling of PHI
- Strong written and verbal communication skills — able to translate tech language to non-tech users
- Calm under pressure, able to prioritize multiple issues and exceptional follow through
- Comfortable working independently and being proactive in a startup environment
- Exposure to training staff on software tools and writing user-facing documentation
- Experience using ticketing systems or support platforms
- Curiosity about health tech, app development, and improving clinic workflows
- Certifications like CompTIA A+, Microsoft 365, HDI Support Center Analyst, or HIPAA training
Why You’ll Love Working Here
Join a fun and exciting team where wellness is at the heart of everything we do! We’re passionate about creating a positive workplace and supporting our employees’ well-being inside and outside of work.Full-Time Employee Benefits:
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan
- Complimentary Fitness & Recovery Membership
- Employee Discounts on Additional Services
- A supportive, wellness-focused culture
If you’re looking for a workplace that values health, happiness, and teamwork — this is the place for you!