Job Description
Job DescriptionJob SummaryWe are seeking a friendly, service-oriented, and detail-driven Front Desk & Insurance Billing Representative to join our team at our behavioral health agency. As the first point of contact for our clients, you will play a vital role in creating a welcoming and professional environment. This is a part-time position with variable hours, which may include days, evenings, and Saturday mornings. Candidates must also be available to cover co-workers’ shifts as needed. This role includes responsibility for both front desk operations and insurance billing functions.
Hours are Monday through Thursday 3:30pm-9:30pm, Saturdays 9:30am-1:30pm.
Key Responsibilities:
- Greet and register clients in a warm, professional manner
- Maintain accurate and confidential patient records using our Electronic Health Record (EHR) system
- Handle incoming phone calls and route messages appropriately
- Verify insurance eligibility and enter insurance details accurately
- Assist with insurance billing and payment processing
- Collect co-pays and self-pay balances at check-in
- Schedule, reschedule, and cancel appointments as needed
- Enter required data for state forms and reporting
- Fax, scan, and process office communications and paperwork
- Maintain a clean, organized, and HIPAA-compliant front desk area
- Monitor patient flow and help manage wait times
Qualifications
- Two or more years of experience as a receptionist or similar role is preferred
- Excellent communication skills with a commitment to customer service
- Strong work ethic and positive attitude
- Familiar with computers and scheduling software
- Excellent multi-tasking skills