Job Description
Job Description
Patient Access Coordinators provide a solution oriented, consultative approach to patients and families seeking treatment services across the entire Hazelden Betty Ford Foundation system of care. The Patient Access Coordinator facilitates admissions by determining the appropriateness of potential patients for treatment services and verifies and coordinates funding sources. They assess, screen, manage, and convert callers up until admission. For callers not appropriate for services at Hazelden Betty Ford Foundation, Patient Access Coordinators provide additional resources and support to guide them to appropriate services.
Patient Access Coordinators are the gateway to care for our applicants to become patients and often collaborate with multiple departments within the organization to ensure a seamless, timely flow of a patient through the front end, ensuring clients, family, and referent expectations are met and exceeded.
- Use a comprehensive understanding of the HBFF system of care to guide patients and other concerned persons to the best clinical solution based on the individual’s needs, urgency and financial abilities. Clinical solutions include traditional SUD/MH services, Children’s Program, Family Program, and Connection programs.
- Obtain and verify financial and insurance benefit information to determine eligibility to participate in Hazelden Betty Ford Foundation treatment services. Provide clear and transparent information to patients of their financial responsibility.
- For callers who are not appropriate for services at Hazelden Betty Ford Foundation, Patient Access Coordinators provide additional resources and support to guide those callers to appropriate services.
- Prepare the patient record for conversion to EHR, responsible for complete and accurate demographic, insurance and preliminary clinical information.
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