Job Description
Job DescriptionBenefits:
- Employee discounts
- Flexible schedule
- Training & development
Position Summary:
The Game Master is responsible for operating the game and enhancing the guest experience by providing excellent customer service.
This position is part time/on-call.
Essential Functions:
- Greet guests in lobby
- Lead guests to game room and give verbal instructions
- Answer questions and provide clues to facilitate guest game experience
- Meet group after game has concluded to celebrate accomplishments
- Track operating statistics
- Reset game room for next group of guests
- Prepare waivers for guest to sign
- Answer phones and return voicemails
- Monitor retail purchases as directed by General Manager
- Book games
Job Requirements:
- Good grasp of technology - basic computer skills, email, etc.
- Effective verbal and written communication skills
- Provide enthusiastic service for all guests
- Monitor guests activity and engage via computer screen up to 1 hour without distraction
- Must be able to understand and verbally articulate the meaning of Breakout and clearly explain each game room
- Need to be able to lift up to 30 lbs., reach, squat, kneel, and climb a ladder
- Requires sitting for extended periods at a time