Job Description
Job Description
Client: Autonomous Vehicle/Tech
Title:PUDO Attendant
Job Location: Foster City, CA
Duration: ~11 Months
The Pay rate is commensurate with experience and is an estimated range provided by WorkGenius.
Pay Rate: $25
As a PUDO Attendant, you will serve as the real-time, in-person human point of contact for our Client's Employee Riders at designated areas; including providing badge authentication, hailing vehicles, performing light crowd control, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.
Responsibilities include:
- Uphold a safety-centric, inclusive, and open-communication culture
- Passenger Assistance: Greet passengers and provide them with a warm and welcoming experience
- Authenticate riders via badge scanners
- Hail our Client's vehicles back and forth between locations
- Communicate with cross-ops partners via vehicle Slack threads
- Light crowd control
- Service status communications
- Willingness to work flexible shift hours and locations
Requirements:
- 2+ years of experience in customer service, retail, or another customer-facing role
- Excellent communication and interpersonal skills
- Customer-focused with a strong commitment to providing a positive experience
- Attention to detail and ability to follow protocols accurately
- Proactive mindset and resourcefulness
- Schedules may change based on business needs
Physical Requirements:
- Ability to stand, walk, and be on your feet for extended periods outside
- Ability to lift and carry moderate loads
Preferred Skills:
- Experience in high-stress situations, including knowledge of de-escalation techniques