Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst I to provide essential IT support in a dynamic business services environment. This is a contract position based in Waukesha, Wisconsin, where you will play a key role in ensuring smooth daily operations for a company of approximately 200 employees. The ideal candidate will have strong technical expertise and a customer-focused approach to resolving issues efficiently.
Responsibilities:
• Deliver prompt and effective technical support for end-user issues, including hardware, software, and peripheral troubleshooting.
• Perform laptop imaging for onboarding new employees, ensuring systems are configured according to company standards.
• Manage and resolve IT support tickets using FreshService or similar ticketing systems, maintaining a focus on timely resolution.
• Provide hands-on support to maintain operational continuity, addressing issues such as printer malfunctions and system errors.
• Collaborate with IT team members to prioritize tasks and ensure smooth workflow, especially during team absences or project demands.
• Maintain clear communication with users and team members, ensuring technical solutions are understood and implemented effectively.
• Assist with basic troubleshooting and ensure all IT inquiries are addressed in alignment with the company’s customer-first philosophy.
• Ensure consistent documentation and follow-up on unresolved tickets to minimize disruptions.
• Support the IT team in ongoing projects, including SharePoint migration, as needed.
• Work onsite to provide direct assistance and foster strong user relationships.• Proven experience in Level 1 Help Desk support within a detail-oriented environment.
• Familiarity with ticketing systems like FreshService and the ability to manage support requests effectively.
• Proficiency in imaging laptops and providing basic IT troubleshooting for end-users.
• Strong working knowledge of Active Directory and Microsoft Windows 10.
• Ability to deliver exceptional customer service and resolve issues with a hands-on approach.
• Excellent organizational skills and the ability to prioritize tasks independently.
• Effective communication skills, both verbal and written, to interact with end-users and team members.
• Alignment with a customer-focused work environment emphasizing timely and thorough IT support.