Job Description
Job Description
Job Description – Implementation Specialist 1
Brief Overview
The Implementation Specialist 1 works with the Operations Division and Sales team to support new and existing clients with the setup and maintenance of their event technology solutions, primarily using MeetMax software. This entry-level role requires strong aptitude in web design, project management, and impeccable client-facing communication (both written and in-person). The position relies heavily on internal and external coordination and serves as a foundation for developing deep technical and client-management expertise. The ideal candidate is a detail-oriented, technically curious professional with excellent communication skills and a passion for delivering seamless event-technology experiences.
Duties and Responsibilities
Client Implementation/Configuration and Support (70%)
- Manage the implementation of MeetMax software for multiple concurrent clients.
- Develop and maintain expert-level understanding of MeetMax and related event technology solutions.
- Create and maintain detailed event specification documentation for new and existing clients.
- Implement new event configurations in the software according to client specifications, including custom HTML/CSS/JS where required.
- Advise clients on software features and technology solutions as new business needs or opportunities arise.
- Assist the Sales team in developing specifications and scoping new projects.
- Maintain current knowledge of trends in web design, development, and event-technology best practices.
- Assist front-line technical support team members with troubleshooting and client inquiries.
Knowledge Management (20%)
- Contribute to the ongoing maintenance and expansion of the software Knowledge Base and user-education resources.
- Develop and maintain excellent working relationships with clients through proactive, professional communication.
General (10%)
- Perform other duties and responsibilities as assigned or as required to meet company and departmental goals and objectives.
Education and Experience
- 3–5 years of professional experience in a client-facing role; software configuration or SaaS implementation experience strongly preferred.
- Relevant college degrees are a plus but not required.
- Exceptional customer service and communication skills (written and verbal).
- Functional understanding of internet infrastructure; strong familiarity with SaaS systems preferred.
- Strong proficiency in HTML, CSS, and JavaScript; understanding of programming/logic concepts a plus.
- Graphic and web design skills are a significant advantage.
- Proven ability to manage tight deadlines and multiple priorities simultaneously.
- Experience with web-conferencing solutions (Zoom, Bluejeans, Webex, etc.).
- Ability to comprehend highly configurable software and translate business problems into technical solutions.
- Excellent time-management skills and ability to work both independently and collaboratively.
- Flexibility to work irregular hours, including evenings, weekends, and travel for onsite events.
Key Skills and Competencies
- Organization and prioritization skills
- Attention to detail and accuracy
- Confidentiality and judgment
- Communication and problem-solving skills
- Information management skills
- Ability to work independently and in collaborative environments
- Ability to meet deadlines
Employment Type: Exempt Full-Time
Location: Hybrid: Mostly remote, some travel
Schedule: 9:00 AM EST - 5:00 PM EST
Reports to: Technical Support Manager
Class: MeetMax
Department: Support
Indirect or Direct: Direct
Direct Reports: None
Compensation & Benefits
Salary:
- $60,000 – $70,000 (within market rate for the role)
Bonus:
- Discretionary Bonus Eligible – Annual bonus based on company and individual performance
Benefits:
- Employer-sponsored Medical, Dental and Vision plans
- 401K Employee contribution plan (no match)
- Employer-paid Professional Development
- Time Off: 3 Weeks Vacation | 6.5 Sick Days
- Parental Leave
- Ancillary Benefits: LTD, Voluntary Life insurance and Voluntary Insurance Plans including critical illness, hospital, and legal insurance
Company Descriptionhttps://twstevents.com/