Telephone/Radio Operator

Job Description

Job Description

MINIMUM QUALIFICATIONS REQUIRED:

High School Diploma or GED certificate.

1 - 2 Years of experience in Clerical Work

1 - 2 Years of experience with Communications Systems

1 -2 Years of experience in Customer Relations.

Experience in operating Radio Console and Multi-line Telephone System.

Proficient in Microsoft computer skills (Word, Excel, Power Point & Outlook).

Navajo speaking is preferred

Valid Driver's License required (subject to motor vehicle record review)

JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:

Monitors and communicates by voice transmission radio traffic on a system wide basis and maintains a radio log for all activities.

Answers telephones, routes callers, takes messages and provides routine information to clients or customers

Greets all customers promptly and courteously.

Greets callers, ascertains name and firm represented and notifies appropriate employee of visitor arrival; maintains record of arrival and departures of visitors

Acts as a liaison between customer and the Authority

Maintains log of telephone activities such as time, destination and names of individual callers.

Records time of departure, destination, cargo and expected time of return.

Assigns job orders on trouble calls to field personnel.

Keeps record of telephone calls received

Maintains appropriate telephone records; review telephone bills.

Communicates directly with customers and others regarding service

Maintains logs for all switching activities

Performs other related duties as assigned or requested.

Navajo Preference

Navajo Veteran Preference

This institution is an equal opportunity provider and employer.