Automotive Customer Service Advisor / Service Writer

Job Description

Job DescriptionBenefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

We seek an experienced Customer Service Advisor or Service Writer to join our team. We are looking for someone who is driven to grow their compensation by closing sales, with the opportunity to grow professionally and develop the skills needed to help us maintain and build our dedicated customer base. We have a structured process that we know works. If you are willing to follow our systems, you will be successful.

Voted by the public as the best automotive service shop in our area, we plan for success and strive to have winners on our team.

This is a commissioned-based position. Therefore, the successful candidates will already be service advisors or service writers with at least 2-3 years experience.

Requirements

• A proven track record in the service advisor role (ARO, close rate, car count, etc.)
• Phone skills
• Ability to build sales quotations (so automotive knowledge required)
• Honesty and Integrity
• Valid drivers license
• Microsoft office and computer competency are a plus.
• Must have excellent written and verbal communication skills.

Duties

• Greet arriving customers and provide exceptional service.
• Answer and greet incoming calls and appointment requests (by phone and internet).
• Start the repair order, obtaining all pertinent customer and vehicle information.
• Listen to customer concerns and accurately note them on the repair order.
• Build the sales quote addressing the customer's concerns and any other deficiencies noted by our technicians.
• Provide detailed information to the customer regarding recommended service/repairs.
• Obtain customer approval for repairs
• Maintain open communication with customers throughout the repair process.
• Process payments and handle customer inquiries.
• Follow up after the sale for satisfaction and to pursue any declined work (both benefit your compensation).
• Helping to maintain a clean and neat customer lobby.

A quick note regarding skills

• Automotive knowledge is necessary. A desire to win and succeed is most important.
• Excellent customer service skills with the ability to effectively communicate technical information to non-technical customers.
• Detail-oriented with strong organizational skills to manage multiple tasks and prioritize work effectively.
• Ability to work in a fast-paced environment and handle stressful situations with professionalism.
• Proficient computer skills for entering and retrieving customer information.

If you have a passion for a rewarding career, financially and professionally, and the necessary skills to excel in this role, we would love to hear from you. Join our team of dedicated professionals and take your career in the automotive industry to the next level. Apply now!