Heavy Vehicle - Technical Support Engineer

Job Description

Job Description

Technical Support Engineer

Volvo Trucks | Greensboro, NC (On-site)

$90,000–$100,000 DOE - Medical, Dental, Vision, 401k, PTO

Support smarter. Solve deeper. Drive product excellence.
Join a team that tackles some of the toughest technical challenges in the heavy truck industry. As a Technical Support Engineer embedded with Volvo Trucks in Greensboro, NC, you’ll be the go-to expert for resolving product issues affecting Class 8 powertrain, chassis, and electronic systems—directly supporting dealers, service teams, and field stakeholders across North America.

What You’ll Do:

• Diagnose complex product issues using advanced data acquisition and analysis tools

• Provide expert support to dealers and markets for Volvo and Mack trucks

• Conduct root cause analysis (RCA) and implement containment actions

• Deliver technical solutions aligned with NA workshop repair practices

• Travel as needed to support market-critical customer concerns

• Collaborate across engineering, quality, and service support functions

What You Bring:

• 8+ years of relevant experience in technical support or heavy vehicle systems

• Expertise in powertrain, chassis, and vehicle electronics

• Deep knowledge of Volvo and Mack diagnostic platforms and service tools

• Strong foundation in mechanical/electrical systems engineering

• Proficiency in CANalyzer, Tech Tool, JPRO, and similar diagnostic tools

• Bachelor’s degree in Mechanical or Electrical Engineering (or equivalent experience)

• Ability to communicate clearly with field teams and translate data into action

Why Netgroup?
We’re a consultant-first engineering firm built for long-term partnerships—not short-term gigs. You’ll be part of a hand-picked team, embedded with a global OEM, with real opportunities to grow and make meaningful impact.

Location: On-site at Volvo Trucks, Greensboro NC – No remote option

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Company DescriptionNetGroup Inc. is an engineering services company with a strong entrepreneurial work environment and enthusiastic and talented co-workers.

Our employees are our most valued asset and we strive to recruit and retain top talent by offering a relaxed and results oriented work environment coupled with an excellent compensation package.

We are closely affiliated with NetGroup AB in Sweden, a global supplier of engineering and IT consulting services with over 1,200 experienced engineers.

Our customers are primarily within the automotive and energy sectors.

For more information on NetGroup please visit our website at:

www.netgroupengineering.com

Company Description

NetGroup Inc. is an engineering services company with a strong entrepreneurial work environment and enthusiastic and talented co-workers.\r\n\r\nOur employees are our most valued asset and we strive to recruit and retain top talent by offering a relaxed and results oriented work environment coupled with an excellent compensation package.\r\n\r\nWe are closely affiliated with NetGroup AB in Sweden, a global supplier of engineering and IT consulting services with over 1,200 experienced engineers.\r\n\r\nOur customers are primarily within the automotive and energy sectors.\r\n\r\nFor more information on NetGroup please visit our website at:\r\n\r\nwww.netgroupengineering.com