Patient Services Representative

Job Description

Job Description

Join the Valley Eye Associates Team! Healthcare Experience Preferred, Training Available.

Valley Eye Associates is looking for a friendly, organized, and customer-focused Patient Services Representative to join our team!

If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing exceptional customer service, we'd love to hear from you.

As a Patient Services Representative, you'll play an important role in creating a positive patient experience from the moment someone contacts our office through their visit. You'll work closely with patients, physicians, and clinical staff to coordinate appointments, manage patient information, answer questions, and keep daily office operations running smoothly.

Previous medical office or healthcare experience is a plus, but not required. We are willing to train the right candidate who brings a positive attitude, strong communication skills, and a desire to learn.

Why Join Valley Eye Associates?

We believe in creating a supportive workplace where employees feel appreciated, have opportunities to grow, and enjoy coming to work.

What We Offer:

• Medical, dental, and vision insurance.
• 401(k) with employer contribution.
• Paid time off (PTO).
• Health Savings Account (HSA) with employer contribution for qualifying health plans.
• Eye care and optical benefits.
• Accident, critical illness, life, short-term disability, and long-term disability insurance options.
• Mileage reimbursement for travel between office locations.
• Job-related education reimbursement.
• Cross-training and career development opportunities.
• Employee referral incentives.
• Staff recognition, holiday parties, team lunches, and employee giveaways.
• A welcoming and comfortable work environment with supportive management.

What You'll Do

• Schedule, reschedule, and cancel patient appointments accurately while maintaining detailed documentation.
• Welcome patients and complete registration and check-in processes.
• Collect necessary patient information, insurance details, forms, and signatures.
• Verify insurance coverage and benefits, including vision plans.
• Collect patient payments in accordance with office policies and procedures.
• Answer incoming phone calls promptly and professionally.
• Direct calls to the appropriate departments or team members.
• Document patient messages accurately in the electronic medical record (EMR) and communicate relevant information to clinical staff.
• Assist patients with questions, concerns, and scheduling needs while providing friendly and professional service.
• Identify and resolve routine patient concerns, escalating issues when appropriate.
• Maintain accurate patient records and help ensure efficient front-office operations.
• Collaborate with physicians, clinical staff, and other administrative team members.
• Travel between Valley Eye Associates locations as needed to support department operations.

What We're Looking For

Required Qualifications:

• High school diploma or equivalent.
• At least 2 years of customer service experience.
• Strong verbal and written communication skills.
• Professional, friendly, and patient-focused attitude.
• Strong organizational skills and attention to detail.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable using computers, phones, printers, fax machines, and other standard office equipment.
• Ability to work independently while contributing to a collaborative team.
• Strong problem-solving skills and a solution-oriented mindset.
• Willingness and ability to travel between Valley Eye Associates locations as needed.

Preferred Qualifications (Not Required):

• Previous medical office, healthcare administration, or medical reception experience.
• Experience with EPIC or other electronic medical record (EMR) systems.
• Familiarity with medical insurance verification, vision benefits, and patient registration.
• Experience with appointment scheduling and front-desk operations.

New to Healthcare? We're Willing to Train!

You don't need previous medical office experience to be successful in this role. If you have a strong customer service background, enjoy working with people, and are eager to learn, we encourage you to apply.

Position Details

Job Type: Full-Time

Education: High school diploma or equivalent.

Experience: Minimum 2 years of customer service experience required. Healthcare or medical office experience preferred, but not required.

Work Environment: Medical office / Ophthalmology practice

Travel: Occasional travel between Valley Eye Associates locations as needed.

We look forward to welcoming someone who is passionate about helping others and delivering an exceptional patient experience to the Valley Eye Associates team!