Job Description
Job DescriptionWe are looking for a detail-oriented Help Desk Analyst I to join our team in Chattanooga, Tennessee. In this long-term contract role, you will play a crucial part in ensuring smooth hardware and software operations by assisting with setup, shipping, and tracking processes. This position offers an excellent opportunity to grow your technical skills within the construction and contractor industry.
Responsibilities:
• Assist in the setup and breakdown of hardware configurations to ensure seamless operations.
• Manage the boxing and shipping of hardware, maintaining accurate documentation throughout the process.
• Track and log hardware shipments to provide complete visibility and accountability.
• Perform basic troubleshooting of hardware and software issues, ensuring timely resolutions.
• Utilize Active Directory to manage user accounts and system access efficiently.
• Provide support for Microsoft Windows 10 systems, addressing user inquiries and technical concerns.
• Respond to service desk tickets promptly, prioritizing tasks based on urgency.
• Collaborate with team members to ensure hardware and software align with industry-specific requirements.
• Maintain a high level of organization in tracking hardware inventory and shipment statuses.
• Communicate effectively with stakeholders to resolve technical issues and provide updates.• Proficiency in Active Directory for managing user accounts and permissions.
• Solid understanding of Microsoft Windows 10 and its functionalities.
• Experience with basic troubleshooting techniques for both hardware and software.
• Familiarity with Microsoft Windows systems in an environment that requires attention to detail.
• Ability to handle service desk tickets efficiently and prioritize tasks.
• Strong organizational skills for tracking shipments and maintaining documentation.
• Effective communication skills to interact with team members and stakeholders.
• Previous experience in a help desk or technical support role is preferred.