Job Description
Job DescriptionDescription:
• Is knowledgeable of consumer rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all consumers in a safe, secure environment.
• Supports, cooperates with, and implements specific procedures and programs for:
o Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
o Confidentiality of all data, including consumer, employee and operations data.
o Quality Assurance and compliance with all regulatory requirements.
• Supports and participates in common teamwork:
o Cooperates and works together with all co-workers; plan and complete job duties with minimal
supervisory direction, including appropriate judgment.
o Uses tactful, appropriate communications in sensitive and emotional situations.
o Follows up as appropriate with supervisor, co-workers or consumers regarding reported complaints, problems and concerns.
o Promotes positive public relations with consumers, family members and guests.
o Completes requirements for in-service training, acceptable attendance, uniform and dress codes
including personal hygiene, and other work duties as assigned.
o Following facility emergency procedures and checking that staff on the units are following all such
procedures; assisting various shifts on fire safety protocol; performs routine safety checks as directed.
o Assisting floor staff in behavior management.
o Reporting all incidents and unit issues to the Security Manager/QMHP/House Manager/Administration.
o Checking for maintenance issues and writing maintenance requests as needed.
o Monitor Consumers who leave facility, verifying applicable Pass Level (i.e., Pass Level A/C).
o Respond appropriately to all real time incidents or emergencies, emergency drills and active alarm
situations.
o Patrol the interior of the perimeter of the facility to observe and identify potential safety risks, security risks and undesirable conditions
o Uses appropriate CPI techniques when necessary, and understands to return immediately to the
assigned post upon completing this task.
o Demonstrates the ability to stay alert (no fraternization) while on shift
o Searches of consumers or, if instructed by a supervisor, searches of staff
o Completing all reports and documentation as advised by the Security Manager
o Reporting all incidents and/or issues to the Security Manager, House Manager or other administrative personnel, as directed by policy
o Assist with visual monitoring of Consumers in the area of the assigned post
o Assist with one to one monitoring of consumers
o Escorts employees, consumers or visitors throughout the facility as requested
o Demonstrates the ability to maintain current department trainings, meeting standards and implements those trainings into work performance (ie: radio communications, verbal de-escalation and CPI training, etc.)
o Must be able to stand/walk/climb stairs quickly and effectively throughout shift
o Assist as a smoke monitor, when requested by a supervisor
Requirements:
• Must possess a minimum of a High School Diploma/GED.
• Must possess valid CPR certification
• Must maintain valid CPI certification.
• PERC card preferred.