Job Description
*****NO C2C OR THIRD PARTY INQUIRIES*****
This is an On-Site position based out of Englewood, CO.
Resident Engineer
The Resident Engineer would report into the Service Delivery Manager. This is a highly technical role that provides post-sales, on-site and potentially on-call support of Juniper Networks products for one of the country's largest Cable Service Provider. This role will / might require long working hours. The ideal candidate for this role must have a detailed understanding of protocols used for IP based service provider networks and be able to demonstrate technical expertise in the configuration, troubleshooting and operation of IP based routers and include hands-on operation of management tools and network analyzers. It requires excellent customer interface skills, including both written and verbal.
Responsibilities
- Provide operational support to all Juniper routing/security products within the Customer infrastructure.
- Troubleshoot equipment and network problems pertaining to Juniper hardware and to open and track JTAC cases through to problem resolution.
- Train the customer's operational, implementation and support personnel to configure and operate the Juniper Networks products.
- Pro-actively evaluate and audit customer network configurations, alarms and event logs.
- Facilitate weekly operations calls with customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
- Partner with other Juniper Resident Engineers to develop best practices guidelines based on lessons learned which could help minimize risk associated with major network upgrades or changes in the network.
- Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
- Assist with network inventory tracking and provide periodic reports to Service Management Staff.
- Assist the customer to develop Network Operating and Equipment Operating Procedures.
- Raise equipment Return Material Authorizations (RMAs) and to track these through to problem resolution.
- Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer.
- This is position and may require occasional long work hours providing technical support to the Customer.
- Support design and planning of Juniper PTX, MX, EX, and QFX networking and security products and associated solutions within the Customer infrastructure.
Required Background Qualifications:
- Minimum 6 years of design, implementation, and operational experience in large-scale IP networks.
- JUNOS CLI experience.
- Must have large-scale experience with Juniper hardware (MX, EX, QFX, PTX products).
- Experience with core routing BGP, OSPF, ISIS, Multicast, MPLS, and L2VPN protocols.
- Experience with design and/or deployment of routing and switching products within the Customer infrastructure.
- Strong customer interface and presentation skills.
- Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE a strong plus.