Job Description
Job DescriptionBenefits:
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
About the Role
We are seeking a highly experienced and skilled Autobody Department Head to lead our collision repair operations. This individual must bring extensive hands-on autobody repair knowledge, strong leadership capability, and a deep understanding of insurance claims and estimating. The ideal candidate has a proven track record of managing a high-performing collision repair shop or department.
Key Responsibilities
Department Leadership
- Oversee all daily operations of the collision repair department
- Lead, train, and mentor technicians and support staff
- Maintain efficient workflow, repair quality, and production timelines
- Enforce safety protocols and industry best practices
Collision Repair & Technical Expertise
- Provide expert guidance on structural repairs, panel replacement, refinishing, and diagnostic procedures
- Ensure all repairs meet OEM standards and customer expectations
- Review repair plans, supplement needs, and repair quality before delivery
Insurance Claims & Estimating
- Work directly with insurance adjusters to review estimates and negotiate supplements
- Prepare accurate, detailed estimates and repair order documentation
- Manage all claim-related communication with insurers and customers
- Ensure compliance with DRP (Direct Repair Program) requirements, if applicable
Customer Service & Communication
- Provide exceptional customer experience through clear, professional communication
- Explain repair processes, timelines, and claim details to customers
- Resolve any concerns or issues promptly and effectively
Administrative & Operational Management
- Monitor department expenses, productivity, and profitability
- Order supplies, materials, and equipment as needed
- Maintain accurate records and ensure regulatory compliance
- Collaborate with other departments (parts, service, office) for smooth operations
Qualifications
- 510+ years of experience in autobody / collision repair
- 3+ years in a leadership, foreman, or department head role
- Strong knowledge of structural repair, frame equipment, refinishing, and OEM procedures
- Experience working directly with insurance companies and handling claims/supplements
- Excellent communication and organizational skills
- Strong problem-solving ability and attention to detail
- Valid drivers license; I-CAR or ASE certifications a plus
What We Offer
- Competitive salary
- Performance-based incentives
- Health benefits and PTO
- Stable, long-term career opportunity with growth
- A professional and supportive work environment