Job Description
Job Description
Role: IT System Technician
Location: Farmington Hills, MI
Duration: Contract (6+ Months) – Onsite
Job description:
THIS IS An ENTRY LEVEL 100% IN-PERSON ROLE:
TROUBLESHOOTING KNOWLEDGE
SYSTEM SOFTWARE KNOWLEDGE (Recall Updates)
Core skills Preferred:
- Understanding Vehicle Networks & Protocols (like CAN), knowledge of AUTOSAR & ISO 26262 Safety, strong Problem-Solving & Debugging, plus foundational Electrical/Electronics Know-How & Automotive Domain to build safe, reliable software for vehicle systems.
- Automotive software systems with its functionality
- We are seeking skilled mechanics with advanced troubleshooting and diagnostic capabilities.
- If you are the mechanic in the shop that solves the impossible, we would love to hear from you.
- Provide initial response to the dealers, acknowledging the issue
- Provide a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system
- Simple to complex issues handling inquiries from the dealers and technicians with high accuracy and efficiency
- You will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests
- You should have a working knowledge on automotive hardware, software issues, causes and remedies
- You will learn and process all software systems and related hardware in-scope
- You should ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technicians
- Review and validate TSR’s (Technical Service Requests) from dealers/technicians including validating issue related historical data and information in client systems
- Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
- Respond and act in a timely professional manner any escalations received
- You will document and maintain contact records, solutions and troubleshooting steps for future reference.
- You will provide training and guidance to dealer technicians on best practices for software updates and module integration.
- You will stay up to date with new vehicle technologies, software releases and diagnostic tools.
- You will use remote diagnostic tools to analyze and address vehicle system issues and help troubleshoot advance vehicle system faults.
- High School Diploma or equivalent
- ASE certification in Electrical Preferred
- ASE certification in Gasoline Engines Preferred
- ASE certification in Diesel Engines Preferred
Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.
Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".
Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.
Company Description
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r\n\r\nWhy K-Tek\r\nK-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r\n\r\nVision / Mission\r\nAt K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r\n\r\n K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.