Implementation Specialist (Hybrid)

Job Description

Job Description

Implementation Specialist (Hybrid)

Restaurant & Hospitality Technology

Plymouth, MN | Madison, WI | Hybrid

About North Country

Having been in business for over 75 years, North Country is a trusted technology partner for hospitality businesses – delivering industry-leading POS solutions and managed services that keep our clients running at their best. And we’re just getting started. As a 100% employee-owned company, we don’t just offer jobs — we offer ownership. Every associate has skin in the game, and it shows in how we show up for our clients.

Turn Your Hospitality Experience Into a Technology Career

If you've worked in restaurants or hotels and have ever thought "I'd love to be on the other side of this system" — this is your moment. North Country is looking for an Implementation Specialist who understands the hospitality world and gets energized helping others succeed with technology.

You'll be the person clients count on when they're launching or upgrading their point-of-sale system. That means configuring, training, troubleshooting, and building relationships — all the things that make a real difference for a busy restaurant, bar or hotel operation.

What You'll Do

• Configure, test, and document POS systems and software, including advanced network settings and third-party integrations
• Manage your installation projects from start to finish, keeping things on scope and clients happy
• Train clients on POS functionality in a way that actually sticks
• Analyze client needs by collaborating with Sales and your Implementation Manager
• Deliver a consistently excellent client experience — every time

What We're Looking For

• Experience in the hospitality industry — this is your biggest advantage
• Working knowledge of SkyTab or similar POS platforms
• Comfort with technology and a knack for explaining it to others
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong communication skills — written, verbal, and listening
• Organized, detail-oriented, and able to manage multiple projects
• Willingness to travel to client sites, including overnight stays

Why North Country?

• Hybrid schedule — remote flexibility when not traveling to client sites after training period
• 100% employee-owned — your work builds real equity in the company
• 75+ years of industry credibility — you're joining a team with a strong foundation and a great reputation
• Collaborative, servant-leadership culture — your voice is heard and your contributions matter

Ready to Make the Leap?

Send us your resume — no cover letter needed. We'd love to learn more about you.

Apply today at www.gonorthcountry.com/careers — and become more than an employee. Become an owner.

North Country is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.