Campground Hospitality Team Member

Job Description

Job Description

JOB TITLE: Campground Leader

REPORTS TO: Regional Leader (KCN Enterprises or the "Company")

POSITION OVERVIEW

The Campground Hospitality Leader is the heart of the guest experience, leading all daily operations to create a welcoming, fun, and memorable environment for our guests. This role requires an inspiring leader who is passionate about hospitality, guest satisfaction, and, most importantly, developing and engaging a high-performing team. A true leader of people, the Campground Hospitality Leader empowers employees, fosters a culture of service excellence, and ensures every guest enjoys an unforgettable stay. From managing check-ins to ensuring a spotless and well-maintained campground, this role plays a crucial part in delivering "Making It Great" service at every touchpoint.

RESPONSIBILITIES

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Guest Experience & Hospitality

• Lead by example in creating a friendly, welcoming atmosphere that exceeds guest expectations.
• Engage with guests throughout their stay, ensuring satisfaction and resolving concerns with a warm, solution-oriented approach.
• Foster a team culture centered on hospitality, guest engagement, and going above and beyond to create lasting memories.
• Encourage guests to share their positive experiences through online social content, survey reviews and word-of-mouth referrals.
• Promote the rewards program and educate guests on other franchise campground locations for future stays.

Team Leadership & Development

• Be a hands-on leader who supports and develops staff, ensuring they feel valued, empowered, and motivated to provide top-tier hospitality.
• Recruit, train, and lead a team of hospitality-driven employees who share a passion for excellent service.
• Create schedules that align with business needs while maintaining a positive work-life balance for staff.
• Provide ongoing coaching and mentorship, helping employees build their skills and advance in their roles.
• Foster a fun, collaborative, and enthusiastic work environment where employees take pride in their contributions.
• Ensure all team members are knowledgeable about KOA programs, campground policies, and local attractions.

Campground Operations & Maintenance

• Ensure the cleanliness and presentation of the campground, including sites, amenities, and common areas.
• Solid understanding of Property Management and guest registration software, please detail on application resume
• Oversee general maintenance of the property, coordinating with contractors as needed.
• Uphold high safety standards for staff, guests, and property assets.
• Ensure compliance with an annual Quality Review process and maintain baseline qualifications and superior ratings.
• Assist in enforcing campground policies in a professional and guest-friendly manner.

Financial Acumen and Operational Excellence

• Demonstrate excellent financial oversight and acumen, including meticulous management of registration income, retail store sales, and ancillary sales of firewood, propane, and other camping essentials.
• Implement strategies to maximize revenue streams and profitability while providing exceptional value to guests.
• Exercise critical management of operating expenses, proactively identifying cost-saving opportunities and efficiencies.
• Oversee on-site project management, including repairs, maintenance, and site improvements, ensuring projects are completed on time, within budget, and to a high standard of quality.
• Exhibit a strong sense of ownership and involvement in protecting and improving the campground property and maintaining its assets, contributing to the long-term value and appeal of the campground.
• Conduct regular audits of cash handling and financial transactions.
• Collaborate with ownership to identify opportunities for revenue growth and enhanced guest experiences.

Expected Results

• A consistently high level of guest satisfaction and repeat business.
• A well-trained, motivated, and hospitality-driven team that takes pride in delivering exceptional service.
• A clean, well-maintained, and visually appealing campground.
• Positive guest reviews and high Net Promoter Scores (NPS).
• Successful budget management and revenue growth.

Qualifications

• Passion for hospitality and guest service.
• A natural leader with a talent for inspiring and developing people.
• Previous experience in hospitality, campground management, or a similar leadership role.
• Strong leadership and team-building skills.
• Ability to work in a fast-paced, guest-centric environment.
• Excellent problem-solving and decision-making abilities.
• Basic knowledge of facilities maintenance and campground safety.
• Ability to read and manage a budget effectively.
• Familiarity with KampSight software (training provided).
• Proficiency in basic computer applications and connectivity troubleshooting.
• Valid driver's license.
• Must be willing to be on-call for the team and guests as issues or problems arise that require management resolution.

Physical Requirements

• Must be able to lift up to 50 lbs., lift and carry 25 lbs. occasionally, and 10 lbs. regularly.
• Ability to stand for long periods (75% of shift), as well as sit, bend, kneel, and climb.
• Ability to move safely over uneven terrain.
• Able to work indoors and outdoors in various weather conditions.
• Must reside on-site due to on-call responsibilities.
• Must be willing to work nights, weekends, and holidays

Compensation and Benefits

• Annual Salary: $30,000–$50,000+ (entirely based on park location, scope of operating requirements, property income, relative experience, education and qualifications).
• Paid Time off equivalent to 8 hours for each month actively worked per year. 12/days or 96hrs. max
• Salary may be "annuallized" ie. prorated based on number of months actively managing operations and team on a full time work schedule.
• Housing: Included RV site with utilities or on-site home/apartment (location specific) as a non-taxable compensation benefit
• Water, Sewer, Electricity, WiFi included as non-taxable compensation benefits
• $50/month Phone Stipend
• $50/month auto stipend if campground does not include a company vehicle
• Discretionary performance-based bonuses based on personal performance, park financial performance, and overall guest review scores (Net Promoter Score)
• Other spot bonuses and recognitions

Other Information

• Employment is "at will," meaning either the employee or Company may terminate the relationship at any time, with or without notice.
• Employees must adhere to all Company policies and state/federal laws.
• Support and participation in Care Camps fundraising efforts are encouraged to help send kids with cancer to summer camp.

Join our growing KCN team of leaders and showcase your passion for outdoor hospitality! As a Campground Hospitality Leader, you have the power to create an unforgettable experience for both our guests and our people.

Build a strong team, inspire excellence, and help us make every stay at a KCN Campground truly unforgettable.

KCN proudly supports Care Camps to help send kids with cancer to summer camp. Every season we raise money through a variety of programs that our staff designs and runs - each with a goal of sending as many kids with cancer to summer camp as possible.