IT Service Desk Technician

Job Description

Job Description

Position Description:

InnovaFlex is seeking an experienced IT Service Desk Technician to join our IT team, providing excellent customer service and technical support to our teammates. As an IT Service Desk Technician, you will be the first point of contact in supporting our team and ensuring effective resolutions to technical support issues, including the setup, maintenance, and troubleshooting of our team’s hardware, software, and network systems. Additionally, this is a developing role where the ideal candidate possesses the technical aptitude, drive, and initiative to take on infrastructure and application administration responsibilities.

About InnovaFlex™

InnovaFlex™ is a nontraditional-semiconductor designer and manufacturer that has capabilities to create a variety of electronics on both glass and flexible substrates. We are the largest amorphous silicon semiconductor manufacturer outside of Asia and have a variety of other products including sensors, antennas, wearables, backplanes and more for some of today’s most innovative solutions in the military, medical, industrial, and security imaging businesses. We are passionate about positively impacting our world by improving lives through high quality products and services.

Major Responsibilities:

• Provide technical assistance via phone, email, remote access, or in-person.
• Diagnose and resolve hardware, software, and networking issues for end-users.
• Set up, configure, and maintain user accounts, computers, printers, and peripheral devices.
• Document issues and solutions in the ticketing system to ensure knowledge sharing.
• Escalate unresolved issues to senior IT staff or relevant departments as needed.
• Assist in onboarding/offboarding processes.
• Maintain security best practices and support compliance with IT policies.
• Support 24/7 operations in a production environment.
• Manage the purchase request process
• Reconcile and maintain the asset database to ensure accurate records of all CIs in the CMDB
• Additional duties as assigned

Qualifications:

Required:

• Excellent technical troubleshooting and problem-solving skills
• Effective communication and customer service skills
• Windows 10 & 11 troubleshooting
• PC & Laptop hardware troubleshooting and replacement
• Microsoft Office & Outlook troubleshooting
• Office365/Entra/Azure licensing
• Microsoft Teams troubleshooting
• iPhone/iOS configuration & support
• Printer troubleshooting
• Familiarity with PC imaging and provisioning
• Experience supporting conference room AV systems

Desired:

• Awareness of NIST framework/Cybersecurity policies
• Windows XP/Vista/7 troubleshooting
• Telephony-Zoom IP Phone
• Asset management experience
• PowerShell scripting
• Mobile Device Management (MDM)

Experience:

• 4 - 6+ years of experience working in an IT Service Desk or technical support role required
• 4 - 6+ years of experience with Microsoft Office Suite and Windows Operating Systems required.
• Experience in a production environment desired.

Education:

• High School Diploma or equivalent required; Associate degree (or higher) in computer science or a related field preferred.

Certification:

• CompTIA A+ Certification and/or Network+ desired

InnovaFlex Foundry Core Values

Our values are embedded in our daily life at InnovaFlex Foundry, and they are the foundation helping us make decisions impacting the future of our company. Our values support our mission and vision by providing guidelines on how we approach challenges in our daily life at InnovaFlex Foundry. We all own the culture at InnovaFlex Foundry, and demonstrating these behaviors shows our fellow teammates and customers we are committed to not only what we do but also how we do it. The How is as important as the what.

Take Ownership

We exhibit resourcefulness, independent action and professional judgment that are position appropriate.

Habituate Quality

We promote a culture of quality and safety in process and performance.

Encourage Innovation

We promote a culture of process improvement and strategic solutions. Relentlessly pursue excellence with enthusiasm. Endeavor to implement cutting edge techniques.

Have Passion

We promote a culture of service. Passionate about what we do and how we do it at InnovaFlex Foundry.

Open-Minded

We promote an inclusive, welcoming, and diverse climate. Validate teammates’ ideas and client problems. Keep an open mind and remain professional in all work settings.

Win Together

We promote cooperation and effective relationships. Make a positive impact through collaboration, innovation, and technology. Serve fellow teammates, customers, and community. Work with togetherness, transparency, and trust.

Compensation:

Our salary range isn’t just merely a figure, it embodies our unwavering dedication. At InnovaFlex™ we meticulously craft our job offerings, taking into account a myriad of factors:

• Experience Matters: Your years of industry experience will be rewarded.
• Education Counts: Advanced degrees and/or specialized certifications enhance your earning potential.
• Knowledge Is Key: Demonstrating exceptional skills and staying ahead of the curve will be reflected in your compensation.
• Job Levels: As you grow within our organization, your achievements will unlock new opportunities and higher pay.

Wage: * $25.25 - $34.00 per hour, depending on experience

Annual Target Bonus: 10% (prorated first year of employment based on date of hire)

*The wage range provided is an estimate representative of all experience levels. InnovaFlex considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, education / training, and key skills.

Benefits:

Our Benefits Package includes, but not limited to:

• Medical (4 plans to choose from), Dental and Vision all effective date of hire
• Paid holidays
• Personal Choice Holidays (prorated 1st year of employment based on date of hire)
• 401(k) with an employer match tied to one (1) year vesting schedule
• Company paid Life & ADD, Short Term Disability, Long Term Disability, and Employee Assistance Program (EAP)
• Paid vacation
• Paid sick time
• Tuition reimbursement
• Professional development
• On-site gym

Work Environment:

• Fab-Clean Room/Lab: 5% of job
• Office Setting: 93% of job
• Travel: 2% (local)
• Lifting up to 25 lbs. occasionally
• Carrying up to 25 lbs. occasionally

Work Schedule:

• Days: Mon-Fri 8am to 5pm (40+ hours/week)
• Additional hours as needed to support business needs

Accepting applications through July 18, 2025.

Join us on this exciting journey, where your talent, dedication, and unique blend of qualifications are valued, and your growth is our priority. Apply today!