Job Description
Job DescriptionTRC has partnered with our client in the food industry to hire a Help Desk Analyst to work off their corporate office! Onsite for training after training remote. TemporaryAtlanta, GA$19-21HR Responsibilities
• Utilize ticketing system to communicate and thoroughly document issues and opportunities
• Manage ticket queue daily to make sure all tickets are updated and communicated resolved
effectively
• Diagnose and troubleshoot simple and complex issues for both IT hardware and software by
utilizing all available resources provided, such as remote access tools, automation scripts, and
monitoring platforms
• Using KCS methodology, contribute to the knowledge base by flagging, editing and creating
articles
• Follow all Standard Operating Procedures
• Advocate for the restaurants and own issues until completion
• Maintain restaurant and business acumen by attending and pass all required training to
adequately support the platforms and restaurants
• Support departmental goals such as Quality, Customer Satisfaction and other key metrics.
• Adhere to published work schedule and maintain excellent attendance
• Demonstrate relentless teamwork through collaboration on team projects and initiatives
Qualifications
• 1-3+ years' experience
• Working knowledge of Microsoft Office
• Ability to work independently with minimal supervise
• Bachelor’s degree in information technology, Computer Information Systems, Business,
Marketing Degree or related field
• 1-3+ years Help Desk/Call Center experience
• Customer service experience TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.