Job Description
Job Description
Job Decription - Technical Project Manager
Location - Burlingame, CA, USA Remote
Metas mission is to give people the power to build community and bring the world closer together. Through its family of apps and services, the company is building a different kind of organization that connects billions of people around the world, gives them ways to share what matters most, and helps bring people closer together. Whether creating new products or helping small businesses expand their reach, the teams are builders at heart. Global teams constantly iterate, solve problems, and work together to empower people worldwide to build community and connect in meaningful ways.
The AR/VR division is looking for a Project Manager to help deploy and maintain high-impact retail technologies that power retail displays, demo devices, and store operations. These systems drive trial and conversion for hardware at the point of sale by allowing customers to try products and understand them better. This role is responsible for executing the demo strategy of product lines from the AR/VR group that are presented in all first-party retail locations.
The 1P Retail Technology Project Manager will act as the main point of contact for store technology operations, software updates and troubleshooting, and in-store device management strategy feedback for all AR/VR devices. They will interface with the first-party retail team, internal technical partners, and other operations teams.
Responsibilities
- Monitor retail technology performance dashboards, proactively consolidating in-market system statuses into meaningful and concise operational updates for stakeholders.
- Organize and triage incoming technical issues from the retail store teams.
- Build troubleshooting documentation to ensure high field-friendliness and ease of fixture maintenance.
- Manage day-to-day relationships with retail technical support partners, scaling support and maintenance processes as needed.
- Execute and coordinate multiple retail demo content and software updates year-round across AI glasses and VR, ensuring smooth deployment and high uptime.
- Serve as the primary operational point of contact (POC) for technical vendors, managing day-to-day relationships, and ensuring service level agreements (SLAs) are met for maintenance and support.
- Inspire and collaborate closely with analytics and core demo teams to define operational KPIs, review demo/display engagement and uptime metrics, and drive optimization efforts to improve customer experience and system reliability.
- Assist stakeholders in the operational evaluation, deployment, and ongoing revision of retail demo content and supporting systems.
- Support the deployment and standardization of scalable retail technology solutions, such as content deployment and device management systems, prioritizing system stability and ease of support.
- Build and track program budgets related to technology maintenance and operational support, and manage supplier Statements of Work (SOWs) for operational vendors.
Qualifications
- 5+ years of experience in technical project/product management, or equivalent.
- Deep understanding of hardware and software development processes.
- Hands-on experience with bug and project tracking tools such as JIRA, Asana.
- Ability to build and maintain project trackers for complex programs.
- Strong interpersonal skills; approachable and adaptable.
- Excellent communicator, with good verbal and written communication skills.
- Experience navigating various organizational environments where culture and structure vary.
- Highly effective at managing conflict; able to address issues between stakeholders swiftly to maintain a positive team spirit consistent with company values.
- Understanding of how retail devices and interactive display technologies are developed is a plus.
- Bachelors Degree in Electrical, Electronics, Mechanical, or Computer Engineering.