Job Description
Job DescriptionKey Responsibilities:
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Greet customers in a professional, courteous, and friendly manner.
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Clearly explain available services, current promotions, and special offerings such as free vehicle inspections.
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Create, manage, and update service tickets within the system accurately.
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Coordinate repair schedules with technicians and ensure timely communication with customers regarding job status.
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Discuss costs, timelines, and any additional work needed in a transparent and customer-friendly way.
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Process payments and complete necessary paperwork upon service completion.
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Maintain accurate, up-to-date service records and documentation.
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Keep the front counter area clean, organized, and welcoming.
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Ensure every customer interaction reflects Southern Tire Mart’s high standards of service.
Requirements:
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High school diploma or GED required.
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Must be at least 18 years old and able to pass a pre-employment drug screen.
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Previous experience in sales, service writing, or customer service preferred.
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Strong verbal and written communication skills.
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Ability to multitask and stay organized in a fast-paced environment.
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Basic computer skills and familiarity with POS/service management systems.
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Knowledge of automotive or commercial tire services is a plus.
Benefits:
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401(k) with company match
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Health, Dental, Vision, and Life Insurance
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Paid Time Off (PTO)
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Paid On-the-Job Training
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Career advancement opportunities
Why Join Southern Tire Mart?
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#1 Commercial Tire Dealer in the U.S. since 2008
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#1 Truck Retreader in North America since 2007
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#1 North America Commercial Tire Dealer since 2012
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Family-owned company with a culture rooted in service excellence