Marriott Burr Ridge - Front Desk Agent
Job Description
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
An inspired stay awaits at Chicago Marriott Southwest at Burr Ridge. With our central location, travelers can easily access desired destinations including The Morton Arboretum, Toyota Park and Brookfield Zoo. Travel plans become effortless thanks to our location near Chicago Midway International Airport. After a day of adventures, guests can retire to our rooms and suites complete with stylish dcor. Designed to meet a high-tech lifestyle, our accommodations offer an array of amenities including high-speed Wi-Fi and 50-inch Smart TVs. Later, guests can eat and drink with a scenic lake view at our on-site restaurant, Ciazza. Our hotel also serves energizing cups of Starbucks coffee to help start the day. We also offer a pool and a well-managed exercise room boasting an array of cardio equipment and free weights. Chicago Marriott Southwest at Burr Ridge exceeds every travel expectation.
Application deadline for Colorado positions: