Job Description
We're seeking friendly, professional Customer Service Representatives to support a high-volume customer service initiative. This temporary assignment is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and remains calm and professional when handling challenging conversations.
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In this role, you'll assist customers by phone, email, and in person, answering questions related to billing updates and providing clear, accurate information based on established processes and training.
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Location: Biddeford, ME
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Pay: $21–$23/hour
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Schedule:
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- 34 hours per week
- Monday & Tuesday: 7:00 AM – 5:00 PM
- Wednesday & Thursday: 8:00 AM – 4:00 PM
- Assignment Length: 2–3 months
- Start Date: ASAP
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What You'll Do
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- Answer incoming phone calls and assist walk-in customers with professionalism and empathy
- Respond to customer emails in a timely and accurate manner
- Explain billing information and account updates using provided training materials
- Listen carefully to customer concerns and provide clear, consistent information
- Escalate questions you cannot answer to the appropriate team member for follow-up
- Document customer interactions as needed
- Maintain a positive, patient, and solution-focused approach during high-volume periods
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What We're Looking For
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- Previous customer service experience (call center, office, municipal, banking, healthcare, or similar environments preferred)
- Excellent verbal and written communication skills
- Friendly, patient, and professional demeanor
- Strong listening skills and the ability to de-escalate difficult conversations
- Organized with strong attention to detail
- Comfortable using email and basic computer applications
- Basic math skills and the ability to understand billing statements are a plus
- Ability to follow established procedures without guessing or providing inaccurate information
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Why Apply?
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- Competitive pay of $21–$23/hour
- Four-day workweek
- Gain valuable customer service experience in a professional office environment
- Immediate start with a clearly defined temporary assignment
- Opportunity to make a positive impact by helping community members navigate important billing updates
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If you're a calm communicator who enjoys helping people and providing excellent customer service, we'd love to hear from you!
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Salary Disclaimer
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The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. Compensation may also vary based on where a role is performed.