Job Description
Job Description
THE OPPORTUNITY
The Command Center Analytics Manager is responsible for monitoring, improving, and scaling the operating performance in our litigation investment. Working directly with cross-functional leaders, this role uses data, analytics, and business judgment to identify constraints, uncover performance opportunities, and drive improvements across Operations, Command Center, and 3rd parties.
This is a highly hands-on role for an analytical operator who can move from “what is happening?” to “why is it happening?” to “what should we do about it?”. The ideal candidate combines strong analytical capabilities with an operator's mindset and is comfortable taking ownership of ambiguous problems and driving them through implementation.
WHAT YOU'LL OWN
• Own key performance indicators for our operations funnel and accountable for understanding and improving end-to-end funnel performance.
• Partner with Operations leadership to ensure they have the right data, reporting, and analytical tools to effectively manage the business and make informed operating decisions.
• Own data quality across critical operational systems and ensure alignment with third-party systems, vendors, and data sources so that our system of record is consistently updated with the best available information.
• Use data and business judgment to identify performance drivers, operational constraints, and root causes; solve problems, manage risk, and implement initiatives to improve KPIs.
• Build scalable operating approaches and influence vertical teams to improve operating performance.
WHAT YOU'LL BRING
- Excellent analytical skills and strong problem-solving ability across risk management, operations, and 3rd party management.
- Autonomous performer with a strong bias for action
- Demonstrated experience creating, manipulating, and analyzing data to develop insights, reporting, and actionable recommendations.
- Advanced proficiency in Microsoft Excel and PowerPoint; proficiency writing SQL; familiarity with Snowflake and Tableau
- Strong communication and influencing skills across diverse cross-functional teams.
- Executive-level presentation skills with the ability to make complex ideas simple, clear, and actionable.
- Comfort operating in a high-accountability environment where analytical rigor and business judgment matter equally.
- Three to ten years of experience in an analytical role with demonstrable results