Seasonal Membership Cust. Care Representative

Job Description

Job Description

Position Title: Seasonal Membership Customer Care Representative

Department: Membership

Reports to: Membership Manager

FLSA Status: Part-time Seasonal, Non-exempt

Compensation: $20 per hour

Term: March – end of June 2026

Schedule: 35 hours per week; 7-hour shifts Wednesdays – Sundays

Position Description:

Brooklyn Botanic Garden (BBG) seeks to fill a seasonal Membership customer care representative position. This position reports to the Membership Manager and is a key part of a team that serves over 23,000 member households. The Membership customer care representative will provide both front-facing customer service to members and administrative support to the staff, splitting time between the desk in the Visitor's Center and the Development office. In this high-volume membership office, the customer care representative must possess excellent customer service and organizational skills and the ability to work independently.

Responsibilities:

• Assist members while visiting the Garden. This includes, but not limited to:
  
  
  • Assisting with onsite sales
  • Answering membership related questions
  • Organizing membership packet pick-up
    
    
• Respond to member emails and prioritize urgent requests, including ticketing questions.
• Answer member calls on membership hotline.
• Enter data in Raiser’s Edge, including updating members’ contact information and marking if members need new membership cards or package.
• Process memberships on Raiser's Edge
• Act as liaison between Membership department and Visitor Services.
• Other administrative tasks as needed.

Qualifications:

• Excellent communication, customer service, and organizational skills
• Comfort working with people; friendly, outgoing personality
• Keen eye for detail
• Motivated, energetic team player able to prioritize and work independently, as well as interact with members and BBG staff
• Experience with Raiser’s Edge or other database desired
• Nonprofit experience, or strong interest in cultural institutions, environment, education, and or/science preferred
  
  

Benefits:

• BBG offers certain benefits to part-time employees including:
  
  • Up to 56 hours of sick leave
  • Short-term disability/New York Paid Family Leave
    
• As a 501(c)3, BBG is a Public Service Loan Forgiveness (PSLF) Eligible Employer.
• Museum Pass which provides employees the opportunity to enter many museums in New York City for free
• Free Garden admission for employee plus one guest
• Employee discount at BBG’s retail shop and food venues

To be considered for this position, please submit an application by clicking Apply below. Applications submitted without a résumé and cover letter will not be considered.

No telephone calls for position inquiries, please. Applicants with disabilities who need assistance with the online system, or who may require a reasonable accommodation during the application process, should contact Human Resources at hr@bbg.org. 

Brooklyn Botanic Garden is an Equal Opportunity/Affirmative Action employer.