Surveillance Manager

Job Description

Job DescriptionSUMMARY:

Under the direction of the Director of Security / Surveillance, the Surveillance Manager is responsible for overall operation of Surveillance functions within the Santa Clara Development Corporation. Through clear and effective direction and leadership, the Surveillance Manager will draft, communicate, and maintain all departmental budgeting policies as approved by the Director of Security / Surveillance. The Surveillance Manager will be ultimately responsible for overseeing all aspects of the Surveillance Department, including but not limited staffing, training, surveillance equipment, system management, and operational efficiency as outlined by Director of Security / Surveillance, Human Resources Department, and the Santa Clara Development Corporation. This role requires a keen understanding of Santa Clara Development Corporation protocols, advanced knowledge of surveillance technology, and strong leadership skills to ensure the safety and security of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

1. Recruit, hire, and train Surveillance personnel, ensuring compliance with all relevant regulations and protocols.
2. Maintains appropriate staffing levels in the Surveillance Department.
3. Develop training programs to enhance the skills and proficiency of Surveillance staff.
4. Oversee day-to-day Surveillance operations to ensure effective monitoring of all designated areas.
5. Enforces performance standards within the department.
6. Reviews departmental reports, addressing potential conflicts and/or misinformation.
7. Implement and maintain Surveillance protocols and procedures to safeguard assets and mitigate risks.
8. Coordinate with other departments to address concerns and incidents in a timely manner.
9. Assist Director of Security / Surveillance managing the procurement, installation, and maintenance of Surveillance equipment and system.
10. Stay updated on advancements in Surveillance technology and recommend upgrades or enhancements as needed.
11. Conduct regular inspections and testing of Surveillance equipment to ensure functionality and reliability.
12. Ensure compliance with the Santa Clara Development Corporation policies and procedures, Gaming Compact, and all applicable NIGC requirements, MICS, ICS.
13. Adheres to Santa Clara Pueblo law regarding chain of custody and requests from outside law enforcement agencies.
14. Prepare reports and documentation regarding surveillance operations, incidents, and investigations.
15. Collaborate with internal and external customers.
16. Identify potential security risks and vulnerabilities through surveillance data and KPI’s analysis and monitoring.
17. Responsible for maintaining a consistent, regular attendance record.
18. All other duties as assigned.

EDUCATION/EXPERIENCE/QUALIFICATIONS:

1. Associate degree in Criminal Justice, Security Management, or related field, or five years related experience, or an equivalent combination of college and experience preferred. Bachelor’s degree preferred.
2. Proven experience in Surveillance operations, with a minimum of five years in a supervisory role.
3. In-depth knowledge of surveillance technology, including CCTV systems, access control, and video analytics software.
4. Strong leadership and communication skills, with the ability to effectively manage diverse teams.
5. Must be at least 21 years of age.
6. All candidates will be required to obtain and maintain a gaming license.
7. All candidates will be required to obtain Surveillance training and requirements for this position.
8. Valid Driver’s License.
9. Must have the ability to observe situations analytically and objectively.
10. Must be able to record information accurately and completely.
11. Must accurately recall and express oneself clearly and concisely, orally and in writing.
12. Must remain calm under stressful conditions, exercise reasonable judgment and make sound decisions especially during emergency situations.
13. Must be well-groomed and clean.
14. Must demonstrate the ability to produce well-written documents with regards to spelling, grammar, punctuation, organization, and content as evidenced by a written assignment or test during the hiring process.
15. Must have strong computer skills and ability to utilize Microsoft Applications.

PHYSICAL DEMANDS / WORK ENVIRONMENT:

The physical demands and the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. The employee must frequently lift, assist and/or move up to approximately 25 pounds and occasionally up to 50 pounds.
2. The employee is required to sit and stand for long periods of time.
3. The employee is regularly exposed to equipment and electrical hazards around monitors, power supplies, and any other existing surveillance components.
4. Ability to work flexible hours, shifts, or days as determined by business needs.
5. The noise level in the work environment is usually moderate. However, sometimes the noise level increases to loud.
6. Contact: Frequent contact with team members. Frequent contact with SCDC department heads. Moderate contact with vendors.