Job Description
Job Description
Job description
The UPS STORE Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who learns all aspects of the business in the shortest possible time.
RESPONSIBILITIES for UPS Store Associate
- Delivers outstanding customer service to walk-in customers and telephone inquiries.
- Continuously practices good listening skills with customers, UPS Store team members, and leadership.
- Takes ownership of the customer's shipping needs and offers viable solutions.
- Takes action to learn all product and service offerings, alternative solutions, and industry trends.
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
- Maintains a clean, organized, and safe working environment.
- Performs other duties as assigned.
- Opens tracers on packages shipped and initiates claims for lost or damaged packages in transit.
QUALIFICATIONS for UPS Store Associate
- High school diploma or GED required.
- Strong computer skills, including Microsoft Office and Adobe Suites.
- Basic Design and Print Experience
- Outstanding phone skills and multitasking
- Strong verbal and written communication skills, including spelling and math calculations.
- Prompt, reliable, and responsible
- Able to lift and move packages 50+ pounds with assistance.
- Eligible to become public Notary,
Work Experience for UPS Store Associate
Customer service
Previous work Experience Ups Store or similar business is Plus but not required.