Order Fulfillment & Contracts Specialist, OEM/Tier 1 Accounts

Job Description

Job Description Own the order lifecycle from quote to delivery

Drive customer satisfaction by managing orders, coordinating delivery commitments, and supporting quotes in a highly regulated manufacturing setting. Partner closely with operations, supply chain, quality, and engineering to execute customer requirements with precision.

What you'll own

• Primary customer interface for assigned OEMs, Tier 1 suppliers, and government buyers—handling day-to-day questions and issue resolution.
• Order & contract stewardship: process POs and quotations in ERP; ensure alignment with contractual terms, pricing, and flow-down requirements.
• Schedule control: monitor backlog and delivery plans; surface and communicate changes to supply chain, production, and other stakeholders.
• Delivery performance: coordinate with planning and operations to hit on-time targets; proactively flag risks and delays.
• Critical expediting: support rush needs, including defense priority orders (DO/DX).
• Pricing & proposals: assist with RFQs, pricing reviews, and proposal development consistent with agreements, cost structures, and escalation clauses.
• Negotiation support: provide historical pricing, volume, and lead-time data.
• Relationship growth: build trust with key stakeholders; support account managers/business development on growth initiatives.
• Data integrity & reporting: maintain accurate customer/order records; produce reports on backlog, on-time delivery, and customer performance; support internal and customer business reviews.

How you'll collaborate

• Coordinate daily with operations and planning to align capacity and promise dates.
• Partner with supply chain on material availability and expedite actions.
• Engage quality and engineering to address technical questions within a regulated framework.

Who you support

• OEMs, Tier 1 suppliers, and government buyers with contract-aligned, professional communications.

Tools you use

• Customer Service
• ERP & MRP Systems