IT Support Technician

Job Description

Job DescriptionIT Help Desk Technician
Schedule: Monday–Friday | 7:00 AM – 5:00 PM
Shift: Day Shift (On-Site) (50K-60K)
Employment Type: Full-Time
Pay: Based on ExperiencePosition SummaryWe are seeking a customer-focused IT Help Desk Technician to join our IT team. This role serves as the first point of contact for employees needing technical support and is responsible for providing Tier I support for desktops, laptops, mobile devices, Microsoft 365, printers, networking, and business applications.The ideal candidate is organized, technically curious, and thrives in a fast-paced environment supporting both office personnel and manufacturing operations. Strong communication, troubleshooting, and customer service skills are essential.ResponsibilitiesEnd User Support

• Serve as the primary point of contact for IT support requests via phone, email, and ticketing system.
• Provide Tier I technical support for:
  • Desktop and laptop computers
  • Printers and peripherals
  • Mobile devices
  • Microsoft 365 applications
  • Conferencing technology
• Troubleshoot:
  • Hardware and software issues
  • Network connectivity
  • VPN access
  • User accounts
  • Peripheral devices
• Deliver excellent customer service while resolving technical issues quickly and professionally.

Incident & Ticket Management

• Log, prioritize, and manage support tickets using the IT service management (ITSM) platform.
• Escalate complex issues to Tier II/III support with proper documentation.
• Monitor open tickets through resolution.
• Keep users informed of issue status and estimated resolution times.

User & Systems Administration

• Create and maintain user accounts.
• Perform password resets and access provisioning.
• Support onboarding and offboarding activities.
• Configure workstations and deploy software.
• Support:
  • Microsoft 365
  • Active Directory
  • Email
  • VPN access
  • Wireless connectivity
• Maintain IT hardware inventory and software licensing records.

Operational Support

• Image, deploy, upgrade, and maintain computer systems.
• Support manufacturing floor technology and business systems.
• Assist with office expansions, infrastructure upgrades, and technology rollouts.
• Create and maintain technical documentation and knowledge base articles.

Security & Compliance

• Follow established cybersecurity policies and IT standards.
• Report phishing attempts and potential security concerns.
• Assist with endpoint security, software patching, and compliance initiatives.

QualificationsRequired

• Must be a U.S. Citizen or Permanent Resident.
• High School Diploma or GED required.
• Minimum 2 years of Help Desk, Technical Support, or IT Support experience.
• Strong troubleshooting and analytical skills.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to document technical issues accurately.

Technical SkillsExperience with:

• Microsoft Windows
• Microsoft 365
• Active Directory
• Azure Active Directory (preferred)
• Exchange Online
• VPN technologies
• TCP/IP
• DNS
• DHCP
• Wireless networking
• Remote support tools
• IT ticketing systems
• Asset management systems
• Mobile device support (iOS & Android)
• Microsoft Teams
• Desktop, laptop, printer, and peripheral support

Knowledge of cybersecurity best practices is preferred.Preferred Qualifications

• Associate Degree in Information Technology, Computer Science, or related field preferred.
• Experience supporting a manufacturing or multi-site environment is a plus.
• CompTIA A+, Network+, or Microsoft certifications are a plus.

Apply today if you're passionate about technology, enjoy solving problems, and are looking to grow your IT career in a hands-on support role.