Veeva CRM Technical Lead/Consultant

Job Description

Job Description

We are seeking an experienced Veeva CRM Technical Lead/Consultant with a strong background in Salesforce and Life Sciences domain to support and drive our Veeva CRM initiatives. Hands-on expertise in Veeva CRM configuration, support and integration, and cross-functional collaboration, especially in commercial and medical business processes. Prior experience working with global stakeholders and external vendors will be an advantage.

Key Responsibilities

• Lead the end-to-end configuration, implementation, and support of Veeva CRM applications tailored to the needs of life sciences clients
• Gather, analyze, and translate business requirements into scalable technical solutions across Veeva CRM and Veeva Align platforms
• Provide post-implementation support, troubleshoot issues, and drive system optimization efforts for enhanced user experience and performance
• Coordinate with cross-functional stakeholders including Medical Affairs, Commercial, Sales, and IT teams to ensure alignment with business goals
• Configure and manage Veeva Align functionalities such as roster management, territory alignment, and downstream data integration
• Participate in CRM transformation initiatives, contributing to planning, execution, testing, and delivery of high-impact projects
• Oversee integration efforts between Veeva CRM and third-party systems such as Salesforce Service Cloud, Veeva Vault, and MDM platforms
• Ensure that all implementations comply with regulatory standards including GxP and 21 CFR Part 11
• Create and maintain technical documentation, conduct user training, and support system adoption across commercial teams
• Serve as the primary technical point of contact for onsite activities and collaborate with offshore delivery teams for seamless project execution

Skills Experience

• 10+ years of overall experience; Minimum 5+ years working with Veeva CRM
• 2+ years of experience with Veeva Align; At least 3+ years of experience in Life Sciences Commercial domain
• Veeva CRM configuration and implementation experience in Life Sciences/Pharmaceutical domain
• Hands-on experience with Veeva Align (roster management, territory alignment, integration)
• Strong understanding of Life Sciences Commercial Operations; Experience with Salesforce platform, especially in relation to Veeva; Proven ability to lead technical discussions, project planning and client interactions onsite; Knowledge of compliance frameworks: GxP, 21 CFR Part 11
• Bachelor’s or Master’s degree in Bio / Pharma / Computer Science / IT / Engineering, or a related technical field
• Additional certifications in Salesforce, Veeva CRM/Align are highly preferred

• Veeva CRM and Veeva Align certifications; Exposure to Veeva Network, Veeva Medical CRM, or Events Management; Familiarity with Salesforce Service Cloud customization and API integration; Understanding of data models in Veeva Vault
• Experience working in Agile delivery models and hybrid onsite-offshore teams; Strong problem-solving and analytical thinking
• Ability to work independently and in cross-functional teams; Client-facing confidence and leadership presence for onsite delivery; Proactive attitude toward solutioning and continuous improvement; Excellent communication and stakeholder management skills