Systems Engineer - Managed Services
Job Description
Job DescriptionSystems Engineer (Managed Services)
Location: Overland Park, KS (Hybrid – 3 days onsite)
Employment Type: FullTime, Permanent
This is a fulltime Systems Engineer role with a wellestablished, highly respected managed services organization known for investing in its people. This is an excellent opportunity for someone looking to build a longterm career, deepen technical expertise, and work in a stable environment with a strong culture and rich benefits package.
About the role
The Systems Engineer will join the Core Managed Services team, responsible for the overall health, stability, and lifecycle planning of customer infrastructure environments. This is a handson, customerfacing role supporting postsales managed services engagements across cloud, virtualization, backup, automation, and enduser computing platforms.Engineers on the Core team own escalated support, meet service level objectives, and serve as trusted technical advisors to assigned customers. The role requires strong technical depth, clear communication, and comfort operating in highavailability, regulated environments.
This position is hybrid after onboarding, with a requirement to be onsite at least three days per week. Candidates must reside in the Kansas City metro area.
Key responsibilities
• Act as the technical owner and subject matter expert for assigned managed services customers
• Lead and participate in recurring customer cadence meetings (biweekly, monthly)
• Build, deploy, manage, monitor, and patch enterprise infrastructure solutions
• Support virtualized and cloud environments including VMware, Nutanix, Citrix, Azure, and related platforms
• Complete escalated Core team tickets while maintaining zero SLO violations
• Administer, maintain, and upgrade backup and disaster recovery solutions
• Contribute to infrastructure automation using tools such as Ansible and Terraform
• Proactively assess upcoming platform releases and communicate impact to customers
• Create and maintain technical documentation and knowledge base articles
• Monitor system performance, identify bottlenecks, and partner with engineering teams on remediation
• Maintain uptime, backup integrity, and redundancy strategies
• Review and approve change controls and participate in incident response when required
• Collaborate closely with service delivery, professional services, account managers, and vendors
Required experience
• 3+ years of systems engineering experience in managed services or enterprise environments
• Handson experience with virtualized and cloud infrastructure (VMware, Nutanix, Citrix, Azure, etc.)
• Proven experience installing, configuring, and troubleshooting virtualized environments
• Experience with RMM tools such as ConnectWise Automate and PowerShell scripting
• Strong documentation and process discipline
• Working knowledge of enterprise IT processes aligned with ITIL (v3 or v4 preferred)
• Solid networking fundamentals
• Ability to juggle multiple priorities in a fastpaced, customerdriven environment
Certifications
One of the following certifications is required or must be obtained within 90 days of hire:
• VMware Certified Professional (VCP)
• Nutanix Certified Professional – Multicloud Infrastructure (NCPMCI)
• Citrix Certified Associate – Virtualization (CCAV)
• Azure Administrator Associate (AZ104)
• Windows Server Hybrid Administrator (AZ800 / AZ801)
Managed services expectations
• Participate in an afterhours oncall rotation
• Be available via phone, email, and Slack for customer and team support
• Actively assist teammates in resolving issues as needed
• Share knowledge and contribute to continuous improvement of the team
• Maintain professionalism during incidents, escalations, and customer interactions
Why this role
• Permanent, longterm opportunity with a stable and growing organization
• Strong emphasis on training, certification, and career growth
• Exposure to modern infrastructure, automation, and cloud technologies
• Collaborative team environment with high technical standards
• Competitive compensation and a rich benefits package