SYSTEMS ANALYST III - HOSPITALITY

Job Description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Systems Analyst role works in the Seminole Hard Rock Support Services IT department, and it supports a fast-growing organization and a worldly recognized brand. The System Analyst is responsible for understanding at a technical level the products they support and implement. This role configures, supports, maintains and implements applications based on requirements and business needs. The Systems analyst works with a variety of members in all departments in the technology team as well as with vendors and/or partners. He/she is an active participant in meetings and discussions about vendor products and how they are utilized within the organization, as well as how they fit in the technology stack.

RESPONSIBILITIES

Essential duties include, but are not limited to:

• Lead projects and project teams for the benefit of the department.
• Support and administer key applications defined by direct supervisor.
• Provides support to all departments in researching application issues, such as reporting issues, data entry issues, etc.
• Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop.
• Conduct periodic system reviews to ensure they are running efficiently.
• Anticipate user requirements and develop programs, queries, reports, etc. to assist them as necessary.
• Proactively designs/re-evaluate software procedures and processes to eliminate obstacles for end users.
• Maintain system security by creating and maintaining user accounts along with supplying associated documentation required for security audits.
• Perform tuning and maintenance of software applications.
• Communicate regularly with supervisor to ensure priorities of projects are set and completed efficiently.
• Participate in all implementations of software enhancements, upgrades, and patch installations.
• Ensure adequate training documentation is correct and available for all end users.
• Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop.
• Develop technical documentation in a clear and concise manner.
• Ensure compliance with IT Policies and Procedures.
• Effective project and time management skills.
• Shares acquired skills with team members through formal and informal channels.

QUALIFICATIONS

Experience:

• University degree in Computer Science or Business Administration required; OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Experience in a corporate/franchise international hospitality organization a plus
• 5+ years’ experience as a systems analyst in technology in a hospitality environment.
• Solid analytical and problem-solving skills.
• Excellent technical knowledge of multiple technical disciplines.
• Strong mentoring skills for teamwork and interdepartmental communications.
• Expertise working with all parties including staff, customers, and vendors to resolve problems.
• Proven ability to complete multiple tasks independently.
• Demonstrated ability to work with sensitive/confidential information and to handle such information as required by Corporate, Federal, and State regulations/policies.
• Ability to write reports utilizing industry standard reporting tools.
• Willingness to carry assigned company phone for on call rotation schedule to support end users.
• On-call rotation requires willingness to evening, weekend, and holiday work, as needed.
• Open-minded, self-starter, organized, independent.
• Willingness to work evenings, weekends, and holidays, as needed.
• Willingness to travel as deemed necessary by IT Management.

Work Environment:

• Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, secondhand smoke and excessive noise.

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Software Applications:

Hospitality Systems

• 5+ years Property Management Systems application; Opera and or LMS preferred
• 5+ years of experience in Hospitality applications; CRS, CRM, Service Optimization, Access Control, IPTV, SPA, Event Planning, etc.
• Familiar with concepts relating to revenue and distribution
• Familiar with concepts relating to hotel operations