Job Description
Warranty Manager
Position Overview
The Warranty Manager leads the company’s end-to-end warranty strategy and execution, ensuring strong financial control, rapid issue resolution, and continuous product improvement. This role is responsible for managing warranty cost performance, reserves, and accruals while driving root cause investigations and corrective actions based on field data.
Partnering cross-functionally with Engineering, Quality, Manufacturing, Supply Chain, and Service, the Warranty Manager translates real-world product performance into actionable improvements that enhance reliability, customer satisfaction, and profitability. This position plays a critical role in protecting the brand, strengthening customer relationships, and improving lifecycle product quality.
Key Responsibilities
- Own and manage the company’s warranty program, including policies, processes, and performance metrics
- Monitor and control warranty budgets, accruals, and reserves to ensure financial accuracy and predictability
- Analyze field data, claims trends, and failure patterns to identify systemic issues
- Lead structured root cause investigations using proven corrective action methodologies (8D, RCA, FMEA, etc.)
- Partner with Engineering and Manufacturing to implement corrective and preventive actions
- Collaborate with Supply Chain and suppliers to address component-level failures
- Support customer-facing teams in resolving escalated warranty claims and field quality concerns
- Develop reporting dashboards and KPIs to provide executive visibility into warranty performance
- Drive continuous improvement initiatives to reduce warranty costs and improve product reliability
Qualifications
- Bachelor’s degree in Engineering, Business, or related field (Master’s preferred)
- 7+ years of experience in warranty, service, quality, or product support within commercial vehicles, heavy equipment, or industrial manufacturing environments
- Proven experience managing warranty budgets, reserves, and accrual forecasting
- Strong understanding of failure analysis, root cause investigation, and corrective action methodologies
- Experience working cross-functionally in a production or manufacturing environment
- Excellent analytical skills with the ability to interpret complex field data
- Strong communication and leadership skills with the ability to influence cross-functional teams