Job Description
Job Description
Automotive Service Manager
Location: St. Louis Park, MN
Schedule: Monday to Friday
Earning Potential: $78,000 – $110,000+ annually (based on experience) including Bonuses
Compensation Structure: Base weekly salary + monthly performance bonuses (KPI-based)
5+ Years of Professional Automotive Service Management Experience Required
Position Overview
Promotive is hiring an experienced Service Manager for a fast-growing, customer-focused repair shop in St. Louis Park, MN!
This is a high-impact, hands-on leadership role where you'll oversee daily operations, guide a skilled service team, and directly influence shop performance. You'll manage workflow, coach advisors and techs, improve KPIs, and ensure an excellent customer experience — all in a stable, Monday–Friday environment.
Key Responsibilities
Leadership & Team Management
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Supervise and support service advisors, technicians, and shop support staff
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Set performance goals, conduct evaluations, and lead training efforts
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Foster a positive, accountable team culture
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Resolve internal conflicts and promote a productive work environment
Customer Satisfaction
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Deliver an exceptional service experience for all customers
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Manage escalated concerns and resolve service issues professionally
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Monitor feedback and implement improvements to processes
Operational Oversight
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Coordinate workflow and ensure timely repair and maintenance
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Monitor shop efficiency, technician productivity, and quality control
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Support advisors with repair estimates and job dispatching
Financial & KPI Management
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Track key performance metrics: hours sold, GP%, retention, etc.
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Develop and execute strategies to increase profit per RO
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Ensure targets are met through coaching, upselling, and reducing comebacks
Compliance & Safety
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Maintain a clean, OSHA-compliant, and safety-conscious work environment
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Ensure environmental and industry regulations are followed
Parts & Vendor Coordination
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Collaborate with Parts Manager to maintain optimal inventory
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Approve part orders and manage supplier relationships
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Ensure parts availability supports timely job completion
Requirements
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Proven leadership experience in an automotive service or repair setting
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In-depth technical knowledge of vehicle systems and repair processes
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Strong interpersonal, problem-solving, and communication skills
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KPI-driven mindset with financial and analytical acumen
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High level of accountability and organizational skills
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Valid driver's license and clean driving record
Compensation & Benefits
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Annual Earning Potential: $78,000 to $110,000+ annually (depending on experience and earned bonuses)
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Weekly Base Pay ($1,500.00) PLUS Monthly Performance (Sales / GP) Bonuses
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Performance bonuses tied to shop KPIs and goals
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Monday–Friday schedule – no weekends
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Health, dental, and vision insurance available
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Paid time off (vacation, holidays, sick days)
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401(k) with employer match
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Ongoing training and career development
About the Shop
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Well-established, high-performing independent repair shop
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Strong, team-oriented culture with clear accountability and high standards
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Known for excellent customer reviews and consistent workflow
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You'll work closely with ownership and have real influence on shop performance and direction
Take the lead in a shop that values your skills, vision, and leadership.
Apply today and help drive success at a top-performing independent shop in St. Louis Park!