Job Description
Job DescriptionWe are looking for a PC Technician to support end users during a Microsoft Entra deployment in Feasterville Trevose, Pennsylvania. This Long-term Contract position focuses on preparing user devices, guiding employees through authentication setup, and ensuring a smooth transition to refreshed workstations. The ideal candidate is comfortable following defined processes, working directly with users, and resolving common hardware and software setup needs in a fast-paced environment.
Responsibilities:
• Support the Microsoft Entra rollout by preparing user devices and completing assigned setup activities at each site.
• Guide employees through OneDrive synchronization, multi-factor authentication enrollment with Microsoft Authenticator, and browser profile transition from Chrome to Edge.
• Reimage workstations with a clean operating system installation as part of device refresh and deployment tasks.
• Assist users with accessing their newly configured computers and confirm successful sign-in to required systems.
• Transfer and validate user files so business-related documents and resources are available in the appropriate organizational environment.
• Test access to essential applications, accounts, and services to ensure each user is ready to work after deployment.
• Document issues encountered during setup and escalate complex user or device problems to the designated support team for further resolution.
• Handle basic hardware-related tasks involving desktops, laptops, cables, and peripheral equipment as needed during deployment activities.• Hands-on experience supporting desktop or laptop deployments, imaging, or workstation setup in an enterprise environment.
• Working knowledge of computer hardware, associated peripherals, and basic cable installation practices.
• Familiarity with Microsoft environments, including OneDrive, Microsoft Authenticator, and user workstation configuration.
• Ability to assist end users in person with sign-in support, data access checks, and general device readiness tasks.
• Experience working with hardware from major manufacturers such as Dell and supporting Apple devices when required.
• Strong troubleshooting, communication, and customer service skills in onsite support settings.
• Ability to follow established procedures accurately while managing multiple device setup tasks efficiently.