Program Manager | Westfield Family Resource Center

Job Description

Job DescriptionWestfield MA*Bilingual Candidates Encouraged To Apply *EOE M/F/D/V

The Gándara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. We believe in our communities and value cultural diversity and strive to provide culturally competent, innovative services to a diverse community. Our mission is to promote the well-being of Hispanics, African-Americans, and other culturally diverse populations, through innovative, culturally competent behavioral health, prevention, and educational services –Empowering Lives. Restoring Families

Gándara’s Westfield Family Resource Center aims to provide community-based, culturally competent programs that provide evidence-based parent education programs, youth and parent support groups, early childhood services, information and referral, educational support, cultural events, and other opportunities for families whose children range in age from birth to age 18.

The Westfield Family Resource Program Manager is responsible for the day-to-day supervision and management of FRC operations. The Manager is also responsible for ensuring coordination with the FRC’s Network Service providers and for managing other external community relations and monitoring community needs. They provide administrative supervision for all FRC staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Develop and maintain a robust volunteer recruitment and retention program; support and supervise volunteers;
• Greet family members who walk/call into the program; ensure at least one staff is available to act as a receptionist during FRC operating hours; supervise day-to-day operations of program including administrative and programmatic supervision of all staff
• Collaborate and provide outreach to local community-based network of service providers including, but not limited to, any community, municipal, state, federal, non-profit, for-profit, or private sector individual/organization that provides services/opportunities for children and families;
• Generate public awareness of the FRC; develop and implement a robust outreach plan to proactively bring families into the FRC; engage with court clerks, probation officers, juvenile court judges, school principals, school adjustment counselors, school guidance counselors, police, community-based family agencies, health and behavioral health facilities, after-school and out-of-school programs, and neighborhood associations; actively engage in the planning process and implementation of community and Coalition events;
• Ensure confidentiality of clinical case records and Family Support Plans; monitor participant records for completeness and compliance, including data input into Gandara’s EMR system and the UMASS system for FRC specifically; review case files on an annual basis, or any other frequency, by DCF/ASO;
• Provide culturally sensitive and informed training/educational information to all family members, as needed;
• Adhere to program and agency policies/procedures; notify Program Director immediately in the event of a crisis, suspected illegal activity, or any behavior constituting an incident in the program;
• Represent the FRC in the community and state-wide networking/educational conferences; attend FRC Meetings, agency/department meetings and trainings;
• Other duties as requested and assigned by the Program Director.

KNOWLEDGE, SKILLS, AND ABILITIES

• Program administration experience required
• Strong communication skills required
• Experience and demonstrated ability to work with diverse populations in a community-setting using a family-centered, strength-based approach
• Must have a valid driver’s license and meet agency requirements for driving history records and criminal background checks
• Must be available for weekend and evening hours
• Displays excellent supervisory and delegation skills
• Ability to structure and organize job responsibilities independently
• Exceptional demonstrated interpersonal and writing skills
• Knowledge of Microsoft Office applications; Corel; and related office technology
• Bilingual in Spanish/English, preferred

Qualifications:

• Experience and demonstrated ability to work with diverse populations in a community-based setting using a family-centered, strength based approach required
• Program administration experience required
• Strong communication skills
• Availability to work some evenings and weekends required
• Valid driver’s license and access to a vehicle required
• Demonstrated ability to be innovative, creative, analytical and decisive in problem solving required.
• Ability to structure and organize job responsibilities independently required.

Benefits

• Retirement Plan 403(b) Employer Match
• Health, Dental, Vision, and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days a year
• Hiring Incentives**
• Mileage reimbursement
• Wellness incentive

The Gandara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.