Job Description
Job DescriptionJob Summary:
The Automotive Warranty Administrator will be responsible for managing all warranty claims and ensuring they are processed efficiently and accurately. This role requires excellent communication skills, strong organizational abilities, and a comprehensive understanding of automotive warranty policies and procedures.
Key Responsibilities:
- Process Warranty Claims: Accurately submit warranty claims to manufacturers and follow up on all claims to ensure timely processing and payment.
- Documentation: Maintain detailed records of all warranty claims, including necessary documentation and communication with manufacturers.
- Coordination: Work closely with service advisors, technicians, and parts departments to ensure all warranty work is completed correctly and efficiently.
- Compliance: Stay up-to-date with manufacturer warranty policies, bulletins, and procedures to ensure compliance.
- Reporting: Generate and analyze warranty reports to identify trends and areas for improvement.
Qualifications:
- Experience: Minimum of 2 years of experience in automotive warranty administration or a related field.
- Knowledge: Strong understanding of automotive warranty processes and manufacturer policies.
- Skills: Excellent organizational, communication, and interpersonal skills. Proficiency in computer software related to warranty processing.
- Attention to Detail: High level of accuracy and attention to detail in handling warranty claims and documentation.
- Problem-Solving: Ability to handle challenging situations and resolve warranty issues effectively
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