Front Desk Agent

Job Description

Job Description

Front Desk Agent
Little Ocmulgee State Park & Lodge – McRae-Helena, GA

About Us:
Located in the heart of South Georgia, Little Ocmulgee State Park & Lodge offers a beautiful and serene setting for nature lovers, families, and travelers alike. As part of the Georgia State Park system, we pride ourselves on providing outstanding hospitality and unforgettable guest experiences.

Position Summary:
We are currently seeking a friendly, reliable, and service-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in ensuring a welcoming and seamless experience from check-in to check-out. This position is ideal for someone who enjoys working in a dynamic environment and takes pride in delivering exceptional customer service.

Key Responsibilities:

• Greet and assist guests in a warm, professional manner

• Manage the check-in and check-out process efficiently

• Handle reservations, modifications, and cancellations

• Respond promptly to guest inquiries, both in person and by phone

• Provide information about lodge amenities, park activities, and local attractions

• Maintain an organized, clean, and presentable front desk area

• Perform basic administrative tasks and support other departments as needed

Qualifications:

• High school diploma or equivalent required

• Prior customer service or front desk experience preferred

• Strong communication and interpersonal skills

• Ability to multitask in a fast-paced environment

• Proficiency in Microsoft Office and general computer skills

• Professional demeanor and positive attitude

Preferred Skills:

• Excellent customer service and problem-solving abilities

• Strong organizational and time management skills

• Ability to remain calm under pressure and handle guest concerns with care

Work Environment:
This role requires standing for extended periods and occasional weekend, holiday, or evening shifts.