Job Description
Job Description
Clean Tech Job Description
Job Title: Field Service Engineer
Department: Service
Reports to: Site Supervisor
FLSA Status: Non-Exempt
Position Summary / Job Scope
Do you like to troubleshoot, repair, and improve the performance of equipment? If so, this is the role for you. As a Field Service Engineer, you’ll work at customer sites where you are the face of Centrotherm - Clean Tech and an integral part of a vibrant and diverse service team.
We train our Field Service Engineers to support the technology that the world relies on to ensure clean air. You are a steward of the environment when Centrotherm Abatement Systems perform to their potential. You’ll work beside global customers to install, maintain and upgrade their Centrotherm equipment, delivering world-class support for multimillion-dollar production systems.
Minimum Knowledge and Skills
This is an experienced-level position and will be compensated on an hourly (non-exempt) basis. You must possess the minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Experience would be obtained through a combination of prior education, projects, research, and relevant previous job and/or military experience. The following skills are valued for success:
- Good communication, teamwork, and interpersonal skills to interact with the factory and other customers/stakeholders within a diverse organization.
- A demonstrated ability to troubleshoot both mechanical and electrical issues on complex electromechanical equipment.
- The ability to work independently at remote sites with limited or no direct supervision.
- Strong attention to detail and the ability to read, understand and follow procedures required to maintain and repair complex equipment.
- Utilize proper PPE required buy the job scope or facility and follow all safety protocols.
- Strong customer service skills.
- Personal focus on safety for the individual and those around them.
- Solid understanding of PCs and Microsoft office suite.
Minimum Education/Training/Experience
The candidate must possess at least one of the following educational or experience requirements: Associate of Arts or Associate of Science degree in STEM or technical program or military service with 6+ months of experience considered in lieu of degree and/or equivalent technical degree.
- Technical certification or trade school diploma.
- 6+ months of experience operating and performing repairs and preventative maintenance in a semiconductor manufacturing or other similar industry.
Preferred Qualifications:
- Bachelor’s degree in engineering field or equivalent.
- 2+ years of prior semiconductor industry experience.
- Prior experience with vacuum and/or abatement equipment.
Essential Functions and Major Responsibilities
- Meets regularly with immediate supervisor to establish work or project priorities.
- Prioritizes work schedule to complete assignments and responsibilities as assigned.
- Performs required preventative maintenance, inspections, modifications, and repairs on Centrotherm Abatement Systems.
- Serve as a point of contact for all customer service at customer’s site.
- Prepare and submit service reports, document service activities, recommend technical solutions, and support continuous improvement planning.
Physical Requirements and Working Conditions
Must be able to:
- Work in an environment with chemicals and gasses, wearing coveralls, hoods, booties, safety glasses, and gloves.
- Lift up to 30 lbs., pull 250lbs. at least once a day, and spend the majority of the time (greater than 90 percent less break time) on the floor working on toolsets, walking 3-5 miles a day, and/or standing/sitting for 9 hours.
- Travel to and work at regional customer sites.
- Maintain a valid driver’s license.
- You may travel 100% of the time.
- Heavy use of keyboard.